Repairs and replacements with Preferred Care.
Start or track a Preferred Care claim using your Google account. We make the process easy.
How it works
Choose your device
Select the Preferred Care device you need to repair or replace.
Start a claim
We'll provide repair or replacement options after it's approved.
Track the progress
Get updates every step of the way. We'll get you back up and running fast.
Check your service fee or deductible
When you make a claim for a cracked screen repair or replacement device, you will have a service fee or deductible. Get an estimate now:
When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
Your Preferred Care benefits
- Coverage for cracks, drops, or spills
- In-store cracked screen repair (for eligible devices)
- Coverage for post-warranty malfunctions
- Failure to locate coverage for smartphones and watches (not available in Quebec)*
- Simple and quick claims
- Replacements shipped as soon as the next day after a claim is approved
Have a question?
Check out our frequently asked questions or the Terms and Conditions or Insurance Policy.
What is the coverage and benefit of the program?
How does failure to locate work?
Which devices are eligible for Preferred and how much does it cost?
How do I purchase Preferred Care? Can I get Preferred Care if I’ve already purchased an eligible device?
Can I add Preferred Care if I didn’t buy my device from the Google Store?
How do I manage my Preferred Care plan?
How can I get repairs done in person?
*Failure to locate is not available in Quebec or for customers with tablet devices. Visit asurion.com/googleclaims/ca to check current device eligibility.