Combat Churn, Reduce Concessions And Add Revenue

Nearly 30% of wireless customers will need a replacement device within the first year of signing up for service. Your response to their equipment problem will in large part determine whether they remain loyal or switch to another carrier.

How Subscribers Benefit

• Peace of mind that comes from minimal downtime and hassle-free device replacement
• In-store or direct shipment of replacement equipment
• 24/7 customer service available
• Like-for-like replacement in most cases
• Deductibles cost less than a new phone
• 11 world-class customer care centers

How Our Partners Benefit

• Retain more customers
• Asurion handles equipment replacement
• Sales force can focus on new activations

End-To-End Solutions and Single-Point Accountability

• Company-owned, state-of-the-art 24/7 trilingual customer care centers
• Company-owned, ISO-certified distribution, forward and reverse logistics, and repair center

Unsurpassed Program Financial Performance

• Client-dedicated risk management teams
• Refurbished equipment as replacement option
• Innovative client service and product design
• Field Marketing team to drive product awareness
• Direct and in-store fulfillment salvage return processes

Best-In-Class Subscriber Experience

• Ability for subscribers to receive direct fulfillment at time of claim processing
• Integrated technical help line
• Shipment delivery options
• Guaranteed day of shipment delivery
• Late day shipping cut-off time
• E-mail notification of shipment with tracking link