We recently partnered with over 30 bloggers who tried out Asurion Premier Support to fix some of their biggest tech frustrations. Like most of us, this group of moms and tech users relies on their technology to get through the day, and not having things run smoothly causes major problems. Their experiences using Premier Support was pretty amazing, and we wanted to share a few of our favorite posts with you here. Check out the excerpts below, or visit their blog to get the full story.
“My mom wants to get a smartphone for Christmas, and I’ll be honest I’ve been a bit hesitant because I’m concerned that she will have trouble using it. As part of her new iPhone I’m going to be buying her Asurion coverage to help answer questions that I can’t when I’m far away which could range from how do I get the photos off my iPhone or how often do I charge my iPhone… It’s perfect for someone who is new to technology or someone who is upgrading and definitely reduces the time necessary to get up and running – and enjoying your new device! I loved how patient they were and how they answered all of my mom’s questions – and mine without making us feel rushed, that is a great example of #techsupport.”
“After an endless day of packing and trying to wrangle two kids to the car we were finally ready to go! We hopped in the car and I picked up the phone to call my mom and my husband… Only, when I picked up my phone I discovered there was a pass code…which had not been there before. Hmmm… it turns out, while I was busy packing, my tech savvy 8-year-old decided I needed a pass code and had taken it upon himself to help me out. No big deal. Except he forgot the code.
Would you know what to do in that situation? I certainly did not! But that is just the kind of issue that Asurion’s Premier Support can help you with. They can solve random mishaps like this or just everyday phone problems with their expert technical advice and support!”
“Not only does Asurion understand today’s technology they also understand the value of it. I don’t know about you, but our life here, frequently depends on technology and the running well of our technology devices. I use my phone for banking, navigating, work, keeping memories, and so much more – I need a dependable technology company to help protect and care for that.”
“Can I just say, WOW??!!! I am so impressed with the call I had with Asurion. I explained my problem in as few words as possible at first – you know – in case they had to direct me to someone else. But she repeated the problem with so much greater detail than I provided in the first place, showing that she truly understood my problem.”
Asurion Premier Support is able to resolve 99% of questions on the very first call, allowing you to get back to your normal routine as quickly as possible with peace-of-mind. Here are just a few of the most common questions Premier Support can help answer:
- How do I manage my device settings? I’m not used to this new operating system and there are so many setting options on my new phone.
- How do I transfer/sync my contacts from my old phone to my new one?
- What can I do to make sure my phone is secure and not vulnerable to malware?
You can rest assured Asurion has your (and your loved one’s) gadgets covered all year long. Ask your wireless carrier today!