Asurion Employee Honored with Patriot Award



Asurion, the global leader in technology protection services, this week received the Patriot Award, given by the Employer Support for the Guard and Reserve (ESGR). This award is given to honor employers “for contributing to national security and protecting liberty and freedom by supporting employee participation in America’s National Guard and Reserve Force.” This includes accommodating the needs of active service men and women through flexible schedules, time off before and after deployment to spend time with family and granting leaves of absence if necessary.

“This award recognizes the value Asurion has placed on the service men and women they employ,” said retired Army Colonel Don Bradley, of ESGR. “We are proud of companies in our community like Asurion who work with active and reserve duty men and women to enrich the workplace and drive productivity.”

Tracey Strassner, Senior Director Voice Channel for Asurion, was nominated by her employee, David Lenahan, Manager Channel Release, for her outstanding support of his work needs. Strassner enabled Lenahan to work remotely when his wife took a military assignment away from Asurion headquarters in Nashville. Strassner also supported Lenahan while he honored his commitment to the Air Force Reserves and a Wounded Warrior Benefit earlier this year.

“The flexibility we’ve given David is one of the great things about Asurion culture,” said Strassner. “Supporting our teammates is one of our core values and I’m honored at the opportunity to support David and his family in this way. He is an asset to our team and brings a valued perspective to the projects he’s involved in.”

In addition to creating an accommodating work environment, Asurion also provides additional services beyond legal requirements for those employees serving in the military. The company will provide gap pay and full benefits during the first year an employee is called to active duty or training. This allows family members to maintain financial security while their loved one is serving abroad.

Asurion has a long history of supporting service men and women through donations of time and money to the Snowball Express and the Wounded Warrior Project. The company also received the Above and Beyond Award, given by the ESGR, in 2011 and 2009, for outstanding employer support of military professionals, and has been nominated for the 2012 Freedom Award.

About Asurion
Asurion, a privately-held company operating across three continents, is the global leader in providing consumer technology protection services. Asurion offers support to help customers derive optimum benefit from the usage of electronics; security to help ensure content privacy; and peace of mind through rapid replacement of lost, stolen, damaged or malfunctioning devices. As the premier technology protection provider, Asurion’s 5,000+ employees specialize in fulfilling the needs of more than 95 million consumers through strategic partnerships with the world’s top wireless and cable brands. Asurion’s constant commitment to meeting customer needs has earned the company an A+ rating with the Better Business Bureau and an average post-claim customer rating of 4.5 out of 5 stars. For more information about Asurion, including its customer service ratings and reviews that help drive continuous improvement, please visit www.asurion.com.

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.