Asurion Wins 2013 North American Customer Value Leadership Award


For protecting the mobility investments and connectivity requirements of 150 million consumers who rely on their mobile devices for personal and professional communications, and “continuously raising the bar in mobile protection,” Asurion was awarded Frost & Sullivan’s 2013 Consumer Value Leadership Award.  Frost & Sullivan presents this award each year to a company demonstrating excellence in proactively creating value for its customers, with a focus on improving the return on the investment that customers make in its services or products.  Researchers found only Asurion addresses the entire consumer mobile ecosystem, with mobile device protection, mobile data protection and mobile technical support.

“Smartphones today are our address books, photo albums, email boxes, even mobile wallets,” said Bettie Colombo, Asurion spokesperson.  “Asurion understands that most of us are invested in our mobile devices both monetarily and emotionally. That’s why we’re determined to help consumers get the most out of their devices; protect their personal content; and in the event of device loss, theft or damage, restore connectivity overnight with a replacement.”

Over the last 20 years, Asurion has continually added technologies and services to protect consumers’ ever-more mobile lifestyle.  The company’s security software will remotely lock and locate a lost or stolen phone, as well as guard against malware and unauthorized access to personal data on mobile devices.  Asurion customer support is just a phone call away, ready to address “how to” questions and break-fix situations. And in the event a mobile device is gone for good, either because of loss, theft or damage, Asurion will ship a replacement device overnight, quickly restoring connectivity.

“Asurion will remain dedicated to continued innovation of our products and services to meet the ever-changing needs of an increasingly interconnected world,” said Tim Stadthaus, vice president of marketing at Asurion, upon accepting the award on behalf of Asurion at The Growth, Innovation & Leadership Awards in San Jose, Calif.  “Our goal is to provide the best service and support to our clients and customers, enabling people to stay connected and get the most out of the devices so central to their lives.”

The Frost & Sullivan award reinforces feedback Asurion’s customers have been giving the company. After every interaction, a customer is asked to evaluate their claims experience with Asurion on a scale of 1-5 stars.  Over the years and through millions of customer interactions, Asurion consistently receives a 4 or 5 star rating.   Its unmatched product offerings and quality-of-service have been instrumental in the choice every major wireless carrier has made to partner with Asurion.

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.