Asurion Wins 2013 North American Customer Value Leadership Award



 

For protecting the mobility investments and connectivity requirements of 150 million consumers who rely on their mobile devices for personal and professional communications, and “continuously raising the bar in mobile protection,” Asurion was awarded Frost & Sullivan’s 2013 Consumer Value Leadership Award.  Frost & Sullivan presents this award each year to a company demonstrating excellence in proactively creating value for its customers, with a focus on improving the return on the investment that customers make in its services or products.  Researchers found only Asurion addresses the entire consumer mobile ecosystem, with mobile device protection, mobile data protection and mobile technical support.

“Smartphones today are our address books, photo albums, email boxes, even mobile wallets,” said Bettie Colombo, Asurion spokesperson.  “Asurion understands that most of us are invested in our mobile devices both monetarily and emotionally. That’s why we’re determined to help consumers get the most out of their devices; protect their personal content; and in the event of device loss, theft or damage, restore connectivity overnight with a replacement.”

Over the last 20 years, Asurion has continually added technologies and services to protect consumers’ ever-more mobile lifestyle.  The company’s security software will remotely lock and locate a lost or stolen phone, as well as guard against malware and unauthorized access to personal data on mobile devices.  Asurion customer support is just a phone call away, ready to address “how to” questions and break-fix situations. And in the event a mobile device is gone for good, either because of loss, theft or damage, Asurion will ship a replacement device overnight, quickly restoring connectivity.

“Asurion will remain dedicated to continued innovation of our products and services to meet the ever-changing needs of an increasingly interconnected world,” said Tim Stadthaus, vice president of marketing at Asurion, upon accepting the award on behalf of Asurion at The Growth, Innovation & Leadership Awards in San Jose, Calif.  “Our goal is to provide the best service and support to our clients and customers, enabling people to stay connected and get the most out of the devices so central to their lives.”

The Frost & Sullivan award reinforces feedback Asurion’s customers have been giving the company. After every interaction, a customer is asked to evaluate their claims experience with Asurion on a scale of 1-5 stars.  Over the years and through millions of customer interactions, Asurion consistently receives a 4 or 5 star rating.   Its unmatched product offerings and quality-of-service have been instrumental in the choice every major wireless carrier has made to partner with Asurion.

About Asurion

Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.