Continues to Innovate Technology Services, Addressing Consumer and Client Needs
SEP 30, 2013
Asurion, the global leader in technology protection solutions, today announced that they are in exclusive negotiations to acquire Soluto, the popular service for managing PCs, tablets and smartphones. The acquisition is another step in Asurion’s development of advanced support service capabilities.
Soluto, a privately-held company, offers an innovative platform for managing technology. With more than 3M downloads and 15M user actions in the past five years, the company has been recognized as a leader in delivering customer-friendly technology support solutions. Soluto has changed the traditional technology support model by offering an unmatched set of tools and device insights, empowering customers to maximize the functionality of their technology devices.
“Today, every household is becoming a small IT environment, with multiple devices and platforms. Our solution helps everyone enjoy the technology and services they use,” said Tomer Dvir, CEO, Soluto. “When we started talking with Asurion, we were thrilled to discover an organization that shares our vision of making people happier with technology. We’re excited that with Asurion’s global reach and strong channel partner relationships, our service will positively impact more people than ever before.”
Soluto’s support capabilities will be integrated into Asurion’s Premier Support line of services, which offers consumers a friendly and knowledgeable expert support technician, capable of addressing a wide range of hardware and software topics and issues. As mobile devices continually increase in sophistication and capability, consumers are becoming more attached than ever to the features and functionality. By broadening the scope of mobile protection to include technical support, Asurion is addressing the full spectrum of challenges consumers may face throughout the life of their device.
“Our research shows that consumers are not equipped to manage a growing number of complex and interconnected devices,” said Tony Detter, Senior Vice President of Global Product Management at Asurion. “Traditional technical support focuses on a small subset of user challenges, such as setup and break-fix scenarios. Today users are demanding more services to help them use all the capabilities of their devices.”
Asurion is also further building their Premier Support offerings by extending their team of expert support technicians. Earlier this month, the company announced it would open an additional Premier Support Solution Center in Nashville, Tennessee and hire 800 support technicians. That announcement followed July’s news that Asurion would fill more than 500 positions in a newly established Phoenix, Arizona Premier Support Solutions Center.
“When it comes to mobile protection, no one else is addressing consumer pain points and creating value for channel partners like Asurion,” said Detter. “We offer the most comprehensive and industry-leading mobile protection including quick replacements, privacy and security protection and easy access for assistance with technology and help to use their devices efficiently.”