Press Releases

Three launches new approach to cover with Three Rescue

Three enters partnership with award-winning technology protection company Asurion

MAR 25, 2014

Three has launched a mobile protection product with a new partner and a new approach focused on comprehensive cover and customer experience.

Three Rescue™ has been developed in partnership with technology protection specialist Asurion, which sets itself apart from traditional mobile insurance through the breadth of cover, speed of resolution and focus on restoring a customer’s ‘mobile life’.

Three Rescue uses cloud technology to help restore treasured content to a replacement device and delivers that device to the consumer within 24 hours.1

Head of internet services at Three, Margie Waltasaari said: “Mobile phone insurance has a poor reputation due to slow processes, widespread cover exemptions and low service levels. We believe Three Rescue will address that through a combination of great service and the extra steps we take to help our customers to get their mobile lives back. Three Rescue is a great complement to our new price plans as we continue to offer our customers more freedom and control.”

Three Rescue covers a range of loss and damage scenarios often exempt from mobile phone insurance, including pet and accidental toilet damage.

Insurance features:

  • 24/7 online claims service.
  • Get a same model replacement device, even if abroad.2
  • Three Rescue app backs up content, such as contacts, photos and videos for restoration to the smartphone.3
  • Three Rescue can remotely locate, lock and wipe your phone.4
  • Cover includes use by friends and family.

[1] Same model, next-day replacement if your claim is accepted before 6pm Sunday-Friday. Customers must pay an excess on successful claims. 
[2] £20 extra charge for delivery abroad and any customs fees which may be incurred. 
[3] App available on iPhones operating iOS 7 and above or Android smartphones operating system 4.0 and above. Backup of photos and videos is subject to a 2GB limit.
[4] App features may not be compatible with all devices, for example iPhones cannot be remotely locked.

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier.  Every day our team of 10,000 Experts helps nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love… no matter the type of tech or where you purchased it.

Learn more about Asurion