Asurion, the leading global technology protection company, participated in the 50th annual SkillsUSA Leadership and Skills Conference in Kansas City, MO June 23-27 along with 15,000 students, teachers, and businesses across the country.
Asurion Partners with SkillsUSA to help Foster Service Leadership at Annual Conference
Asurion takes part in building leadership and workplace skills for rising service and technical professionals
Asurion, the leading global technology protection company, participated in the 50th annual SkillsUSA Leadership and Skills Conference in Kansas City, MO June 23-27 along with 15,000 students, teachers, and businesses across the country. As part of the partnership, Asurion supported and judged two all-state competitions for students in the fields of residential systems installation and maintenance and customer service for top competitors.
The national leadership and skills contest is run with the help of industry partners like Asurion as well as trade and labor organizations and occupies over 16 football fields of floor space. This year there were more than 6,000 competitors who participated in the event.
“Over the past six years we have been a part of SkillsUSA, we have seen the tremendous impact this event has on these students and their futures,” commented Rich Schneider, Vice President, Supply Chain Management. “For Asurion, this is a perfect opportunity to take the twenty years of service and technical strengths we bring to the industry and help shape and evolve the next generation of skills.”
Asurion’s two competitions drew in nearly 60 students and recognized those demonstrating excellence in the field of home technology integration where contestants were scored on the installation of components including home theater systems, computer networking, and video security equipment. The second category evaluated students’ proficiency in customer service which involved live role-play and a written test to measure skills in telephone and computer skills, communications, problem solving, conflict resolution, and business etiquette. Asurion sent eighteen of their service and technical management to judge the competitions.
“The role of a customer service professional has dramatically changed over the past decade,” commented Colleen Mullens, Asurion’s Senior Vice President, Customer Care. “With advancements in technology, the delivery of care and expectations of the consumer have become more complex. A strong aptitude in technology, sharp communication, and problem solving abilities are now critical competencies to a quality care experience. Asurion is honored to share these skills and our passion in providing outstanding care with SkillsUSA and their students.”
Asurion has been part of the SkillsUSA Foundation Board since 2007.
For two decades, Asurion has been the global leader in technology protection. Today, as everyday life becomes increasingly dependent on such technology, Asurion keeps 280 million consumers’ lives up and running. The company provides premier support that enables users to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices. Asurion’s global team of over 15,000 employees supports the top wireless companies, retailers and service providers, enabling those companies to focus on their core businesses. When a product is missing or simply doesn’t work properly, Asurion solves the problem with a system that operates 24 hours a day, seven days a week, speaks six languages, and works across any device, platform, or provider. For more information about Asurion, including customer service ratings and reviews, please visit www.asurion.com.
SkillsUSA helps students discover and grow their career passions. As a nationwide partnership of students, instructors and industry working together, SkillsUSA works to ensure America has a skilled workforce. It helps every student excel. The nationwide career and technical education student organization annually serves more than 300,000 high school, college and postsecondary students—and their instructors—in technical, skilled, and service occupation instructional programs. Career and technical education is learning that works for America. SkillsUSA has the active support of more than 600 corporations, trade associations, business and labor unions at the national level. Over 11 million people have been annual members of SkillsUSA since its founding as the Vocational Industrial Clubs of America on May 8, 1965. SkillsUSA programs teach leadership, citizenship and character development to complement technical skill training. The organization emphasizes respect for the dignity of work, ethics, workmanship, scholarship and safety. For more information, go to: www.skillsusa.org.