“We are proud of our long-standing tradition of providing unparalleled, innovative products and services to our business and residential customers,” said Tim Harden, president of AT&T Supply Chain and Fleet Operations. “We’re successful on that front in large part thanks to extraordinary suppliers like Asurion that consistently go above and beyond, exceeding our expectations and helping exceed those of our customers as well.”
Asurion was one of only six suppliers to receive the 2012 AT&T Supplier Award for its work in helping AT&T deliver outstanding service to its customers during the past year. Asurion was recognized for its contributions across a broad scope of criteria, including supplier diversity results, creative cost management solutions, teamwork, customer service, product/service performance and sustainability.
“This award is a tribute to the strong relationship between the two companies, a relationship that is delivering outstanding service and support to AT&T customers,” said Cindy Christy, President, Asurion.
“The Asurion and AT&T collaboration has yielded the AT&T Mobile Protection Pack, an innovative product which provides consumers real peace-of-mind, for the life of their device,” said Brian Sullivan, Vice President, Asurion. “This product provides AT&T customers with access to technical support for set-up, “how to” questions, and troubleshooting; the ability to remotely lock and locate a lost phone; and the ability to receive a replacement device – often the next day – in the event the phone is lost, stolen, damaged or malfunctioning. Every day at Asurion we are committed to providing value to AT&T customers.”
As part of its annual Supplier Award Program, AT&T took out a half-page ad in the April 17 edition of The Wall Street Journal to publicly thank the selected companies.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
Asurion, a privately-held company operating across three continents, is the global leader in providing consumer
technology protection services. Asurion offers support to help customers derive optimum benefit from the usage of electronics; security to
help ensure content privacy; and peace of mind through rapid replacement of lost, stolen, damaged or malfunctioning devices. As the premier
technology protection provider, Asurion’s 5,000+ employees specialize in fulfilling the needs of more than 95 million consumers through strategic partnerships
with the world’s top wireless and cable brands. Asurion’s constant commitment to meeting customer needs has earned the company an A+ rating with the Better
Business Bureau and an average post-claim customer rating of 4.5 out of 5 stars. For more information about Asurion, including its customer service ratings
and reviews that help drive continuous improvement, please visit www.asurion.com