Walmart is First National Retailer to Offer Asurion Soluto® Tech Support to Product Care Plan Customers
NOV 15, 2016
Just in time for the holiday season! Asurion Retail Solutions, a division of global technology protection and support provider Asurion is working with Walmart [NYSE: WMT] to help customers get their connected tech purchases set up and running smoothly. Available immediately, Walmart customers who purchase a new tech device and a Walmart Product Care Plan powered by Asurion, will receive 30 days of Soluto® premium tech help at no additional charge.
Soluto premium tech help by Asurion provides one-click instant access to a U.S.-based Soluto tech expert, via phone or live chat, to help solve technology issues that customers may have with their covered tech device, from setting up streaming services on a new smart TV to syncing a smart phone to a vehicle. Unlike traditional tech support, there are virtually no transfers or waiting on hold, and there’s no tech question too big or small regardless of the tech device’s brand or platform.
Asurion, the global leader in technology support and protection, already provides Soluto premium tech service to 42 million U.S. customers a year, including providing proactive tips to help customers get the most out of their technology and keep it running smoothly.
More than a third of consumers say that technology has already become too complicated to set up, program, and troubleshoot without help from a professional, according to analyst firm IDC. Further, half of smart home device owners already experience problems with at least one device monthly, according to market research and consulting company Park Associates. These customer frustrations are only likely to grow. By 2020 the number of connected devices will grow to 50 billion from 6.4 billion today, according to Gartner the world’s leading technology research company. Walmart Care Plans with access to 30-days of premium tech help by Soluto help customers reduce frustrations and get the most out of their tech.
“At Asurion, we believe that it should be easy for customers to keep all their home and family smart devices connected to each other and running smoothly,” said Rob DiRocco, senior vice president, Asurion Retail Solutions. “By working with Walmart to bring 30 days of access to Soluto premium tech help to Walmart Care Plan customers, we’re making it quicker and easier for shoppers to set up and enjoy their technology purchase.”
Products eligible for Walmart Care Plans featuring access to Soluto tech help include TVs, smartphones, laptops, tablets, desktop computers, networked devices and more. In addition to providing access to 30 days of Soluto premium tech help, Walmart Product Care Plans provide protection from mechanical and electrical failures; failures due to drops, spills and cracked screens for portable electronics; breakdowns including those due to normal wear and tear; damage due to dust, heat and humidity; power surges and defects in materials and workmanship1.
For more information about Walmart Product Care Plans go to www.walmartcareplan.com.
 Limitations and exclusions apply. See terms and conditions for full program details. Product Care Plan includes the cost of parts and labor. $0 deductible excludes Mobile Care Plan. Manufacturer’s coverage may vary.