Company’s Third ACE Award Shines Light on Outstanding Voice of Customer Activities
MAY 11, 2016
Asurion, the global leader in connected life services, has been awarded a 2016 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer and Overall Business Impact categories. These two distinct honors demonstrate Asurion’s long-term commitment to providing best in class customer service and business innovation to support their partners and customers.
The Confirmit ACE Awards program celebrates outstanding achievement in customer experience. Receiving a Confirmit ACE Award demonstrates the recipient’s rigorous application of Voice of the Customer processes and its outstanding performance as measured by those procedures. An elite group of Confirmit clients qualified for an ACE Award. Asurion earned a Confirmit ACE Award in two categories based on its commitment to a better customer experience. By innovating their survey processes, the company was able to better integrate consumer feedback to drive improvements across several business units.
“Asurion is a proud recipient of both Confirmit ACE Awards as they affirm our dedication to innovation and delivering an exceptional customer experience,” said Tim Stadthaus, senior vice president of marketing and customer experience at Asurion. “The recent innovations in our Voice of the Customer program has allowed us to leverage multiple touch points to authentically capture the voice of our customers. We are now able to deliver actionable information across several business units that drives continuous improvement and results in a best in class customer experience throughout a customer’s lifecycle.”
“As a 2016 Confirmit ACE Award winner, Asurion has demonstrated a genuine commitment to listening to its customers in an effort to better understand their needs and drive positive change across the business,” said Henning Hansen, President and CEO of Confirmit. “We continue to be impressed with the caliber of entries we receive each year and are delighted to honor those undertaking exceptional customer experience activities.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2015 Confirmit ACE Award, organizations must have conducted one or more customer surveys between January 1 and December 31, 2015.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo. Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, Swisscom and The Wellcome Trust. Visit www.confirmit.com for more information.
Asurion is a global tech care company that provides insurance, installation, repair, replacement, and 24/7 support for a wide range of technology, from mobile phones and laptops to household appliances. Our 12,000 experts are available online, on the phone, in store, or can even come to you. Asurion eliminates the fears and frustrations associated with technology to ensure our 300 million customers get the most out of their devices and connections.
Learn more at Asurion.com