Asurion Recognized as CIO 100 Award Winner by CIO



NASHVILLE, Tenn. (May 1, 2018) – Global technology solutions company Asurion today announced that it has been recognized as a 2018 CIO 100 recipient by IDG’s CIO. The 31st annual award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology (IT).

Recipients of this year’s CIO 100 Award were selected through a multi-step process, which included a team of external judges who reviewed the nominations for leading-edge IT practices and measurable results. Finally, CIO editors reviewed the judges’ recommendations and selected the final 100.

Asurion was honored for its next-generation cloud-based data architecture and analytics platform which enables self-serve analytics capabilities across the enterprise and powers several AI applications like a customer recommendation engine that learns from all customer interactions to deliver a hyper-personalized tech help experience.  The personalized tech help aids customers in learning and growing with their smart phones and other connected devices that ultimately helps drive higher customer engagement.

“We are honored to be recognized on the CIO 100 for our next-generation data architecture and analytics platform,” said Faker Zouaoui, Asurion Chief Analytics Officer. “Our ability to quickly deploy AI applications at scale on the platform has helped Asurion deliver personalized customer experiences that anticipate their needs and empower customers to keep all of their devices working at their full potential.”

“Every year, we are honored to showcase the technology innovation and business value delivered by our CIO 100 award winners. Each of these companies has achieved notable success in accelerating businesses to the front lines of the digital revolution,” said Maryfran Johnson, Executive Director of CIO Programs for CIO Events and the CIO Executive Council. “This year’s winners are inspiring examples of how IT leadership, business partnerships and customer engagement can reshape the future.”

 

About CIO
CIO from IDG is the premier content and community resource for information technology executives and leaders thriving and prospering in this fast-paced era of IT transformation in the enterprise.  The award-winning CIO portfolio–CIO.com, CIO executive programs, CIO Strategic Marketing Services, CIO Forum on LinkedIn, CIO Executive Council and CIO primary research—provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals. Additionally, CIO provides opportunities for IT solution providers to reach this executive IT audience.  The CIO Executive Council is a professional organization of CIOs created to serve as an unbiased and trusted peer advisory group. CIO is published by IDG Enterprise, a subsidiary of IDG. Company information is available at http://www.idgenterprise.com/. 

 

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.