Asurion, the global leader in connected life services, was recognized last week for its proven long-term commitment to both customer and employee satisfaction. The company was honored with two awards: the 2015 Achievement in Customer Excellence (ACE) award and the Best Use of Feedback Solutions for Voice of the Employee by Confirmit, a leading partner for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions.
“Asurion recognizes our customers want a fast, convenient way to receive advice, guidance and support or even replace their technology when it goes down. We offer a solution exceeding anything else on the market today, while delivering an excellent customer experience” said Tim Stadthaus, vice president of marketing and customer experience. “Further, our front line employees are central to delivering our exceptional customer experience. Capturing, analyzing and responding to their feedback ensures we can provide our experts with the tools and support they need for best in class performance.”
The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and Customer Experience. Receiving two Confirmit ACE Awards is a distinct honor demonstrating Asurion’s rigorous application of customer experience processes, and outstanding performance as measured by those processes.
“Asurion has proven to be a true leader in customer excellence, with a comprehensive program ensuring the Voice of the Customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change,” said Henning Hansen, president and CEO of Confirmit. “Additionally, Asurion consistently impresses us with a focus on results and commitment to creating an employee-centric organization.”
For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers. Asurion’s 16,000 global employees support its 280 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry and made Asurion, America’s #1 Protection Plan provider. The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement (usually overnight) of lost, stolen, damaged, or malfunctioning devices. When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. For more information about Asurion, please visit www.asurion.com.
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swisscom, and The Wellcome Trust. Visit www.confirmit.com for more information.