Press Releases

How to Gift Tech, Without Becoming Unofficial Tech Support

Asurion’s premier support offers a tech lifeline for multitude of devices; expects 2.5 million calls and chats this holiday season

NOV 18, 2015

Last year, Brian, the ultimate holiday shopper, bought his son an Autonomous Robot. Thrilled, his son speedily unwrapped his present and asked his dad to help him set it up. Brian soon realized: enthusiasm is no match for the know-how when it comes to tech toys. Quickly, Brian remembered his access to Asurion premier support, a select group of tech experts on call for the Brian’s of the world. With one quick touch, he was connected in ten seconds to a U.S.-based technician who walked him through set-up, so he could keep his status as cool dad and get back to his holiday.

Available through your wireless carrier, Asurion premier support is great for those not as familiar with how to use and operate their new tech gifts during the holiday season. In fact, Asurion expects their technicians to take 2.5 million calls or chats from Black Friday through the holiday season–answering questions like how to transfer data from an old phone to a new one, tips to extend battery life on a tablet, connecting a phone to smart appliances at home and even setting up an Autonomous Robot.

Given that customers will be spending $630.5 billion1 throughout the holiday season, Asurion’s technicians are ready and accessible to help with all things tech no matter the device or platform – whether that’s your new smartphone, connected thermostat or operating system – so customers don’t have to be.

“As the holidays approach, we know people are excited to get and give the hottest new devices on the market, but I get calls every day from people who may not understand how to work the cool new features on their phone, tablet or other connected device,” said Jailyn, Asurion premier support technician. “As a premier support technician, it’s my job to be your tech hero and help troubleshoot issues with your devices. We even push out notifications to your devices to help avoid a problem before it happens. We do all this and more to help you get the most out of your connected life.”

Asurion premier support is able to resolve 99 percent of customer’s questions on the very first call, allowing them to get back to their holiday plans as quickly as possible. What more could someone want in a holiday gift than the gift of peace-of- mind and unlimited knowledge? Here are just a few of the most common questions premier support can help answer:

  • How do I manage my device settings? I’m not used to this new operating system and there are so many setting options on my new phone.
  • How do I transfer/sync my contacts from my old phone to my new one?
  • What can I do to make sure my phone is secure and not vulnerable to malware?

Shoppers can easily add premier support to their holiday shopping bag and leave knowing that Asurion has got their gadgets covered this holiday season. Ask your wireless carrier today!

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier.  Every day our team of 10,000 Experts helps nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love… no matter the type of tech or where you purchased it.

Learn more about Asurion