ServiceBench® and 1st Source Servall Announce Strategic Supply Chain Partnership



COLUMBIA, Md., March 2, 2017 – ServiceBench announced today it is partnering with 1st Source Servall, one of North America’s leading distributors of service and repair parts, to help appliance repair service providers save time and improve efficiency in the repair process through 1st Source Servall’s parts distribution system.

1st Source Servall is now using ServiceBench’s business management software systems to allow appliance repair service providers to quickly check parts availability, place orders and manage returns seamlessly from each repair service order. This minimizes the time that repair service providers spend shopping various web sites or making telephone calls to track down appliance parts.

The new software system will enhance how 1st Source Servall’s service provider customers can access real-time job status involving parts required for repairs right from the ServiceBench cloud–based systems.

“This new feature is a great step in an overall approach to help our clients and their service providers deliver premier customer service by improving their first-time call fix rate, making their onsite service call schedules more efficient and helping to track down hard-to-find and critical parts needed for product repairs,” said Louis Rose, vice president of ServiceBench.

“Servall is very excited to participate in the Service Bench integrated supply chain platform,” said Mike Mangan, executive vice president of 1st Source Servall. “This new connectivity enables us to automate and integrate our order and fulfillment processes into the software, enhancing our ability to better support the independent service network.  Delivering so many benefits in one fully integrated service and parts platform is an industry first and a big step forward in improving the experience of our mutual customers.”

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.