Whirlpool Corporation Selects ServiceBench® Business Management Software



Columbia, Md., May 10, 2016 – Whirlpool Corporation recommends the ServiceBench® Business Management Software (BMS) as the standard software solution for their valued service providers. This software, announced May 3, enables service companies to use the power and flexibility of the ServiceBench service management system interface to manage every aspect of their business.

For Whirlpool, this means complete line-of-sight visibility to all service calls dispatched, in turn, ensuring complete customer satisfaction. Additionally, the software will enhance Whirlpool operational efficiency.

“In an effort to support the business growth of our service providers and improve the service experience of our customers, we are recommending the ServiceBench BMS as the new software standard,” said Ken Kleinhemple, vice president consumer and appliance care at Whirlpool. “This will allow even greater service delivery efficiency and productivity.”

“We are absolutely delighted that Whirlpool, our valued client, and the global leader in the appliance industry, has embraced our solution after having evaluated many other options,” said Louis Rose, vice president of operations, ServiceBench. “Our new business management software automates virtually every aspect of the service supply chain which clearly addresses the requirements of Whirlpool, its preferred service partners, and ultimately Whirlpool’s customers.”

ServiceBench Business Management Software delivers value from its smart features and functions for enhanced service management:

  • Customer management and self-scheduling
  • Service order management for all repair and installation types
  • Visual call scheduling, route optimization and dispatch
  • Inventory control, parts supplier connectivity and management
  • Automated real-time claims processing
  • Company-wide financial management
  • Technician productivity
  • On-demand reporting & dashboard-driven metrics
  • Historical service call, customer and inventory imports

To learn more about ServiceBench, go to www.servicebench.com.

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is the number one major appliance manufacturer in the world, with approximately $21 billion in annual sales, 97,000 employees and 70 manufacturing and technology research centers in 2015. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world. Additional information about the company can be found at WhirlpoolCorp.com, or find us on Twitter at @WhirlpoolCorp.

About ServiceBench

ServiceBench, an Asurion company, is a leading provider of service management solutions that integrate post sales service activities including management of service calls, field service, parts, claims and service contracts. The ServiceBench service management system easily enables service transactions between manufacturers, retailers and extended warranty providers with their network of parts suppliers, distributors, and service providers. Robust Analytics utilize historical data combined with predictive modeling to drive the best outcome on service transactions. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage. For more information visit www.servicebench.com.

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.