ServiceBench provides users with a 360˚ view of service events
Real time insight into your business and customer's repair journey.
End-to-end network management
Build and maintain complex networks. Real time visibility into performance of network. Distribute work to the most qualified service providers and control costs and customer experience. Proactively identify coverage gaps to ensure you have adequate number of service companies in all markets.
Enhance the customer experience
Customer service reps schedule repairs based on various service provider attributes. Improve communication all around.
- Customer self service
- Send timely customer communications
- No contact features to keep everyone safe
- Generate customer invoice, process credit card payment
Real time data and analytics
Dashboards and analytics help you monitor service experience. Use historical data to analyze information during service process.
- Highlight exceptions before they turn into escalations
- Correlate service network performance to drive volume to top providers that exceed metrics
- Track failure data to share across organization
- Ability to schedule and send information to teams based on KPIs / control limits
Online system unifies all service providers and integrates with your enterprise systems.
- Control costs through business rules
- Real time automated claims submission & approval
- Incorporate service history, entitlement and product registration data into claims processing rules.
- Data elements captured can be used to analyze total cost of service
ServiceBench provides 360 degree view of service event. It makes the daily tasks simpler and ensures workers, technicians, and your customers are all on the same page.
Complete solution to manage your business. Everything from customer intake, work in progress, tech management, claim collection, customer communication and parts operations.
Take charge of the workflow. Select, schedule and manage techs in real-time with one easy tool that tracks progress start to finish.
Customer self service
Multi-Lingual Portal, checking status, scheduling, rescheduling and canceling.
SMS notifications, automated outbound reminders, Remote Viewer (certain features may come at an additional cost).
Customer peace of mind
eSignature, background screens and Track My Tech all take customers’ security and well-being into consideration.
Powerful insight into Availability, ordering, status updates and shipping information. Inventory management feature to efficiently control stocking levels.
Robust capabilities to manage your coverage areas, products and brands serviced, availability, pricing and tech qualifications.
Reporting & dashboards
Go beyond identifying operational efficiencies. Actionable information is presented to help grow and optimize your business.
Claims & invoicing
With access to Entitlement, actionable data, OEM Interfaces, and reporting to support necessary financial reporting, managing claims processing has never been easier.
More effectively administer your team through performance reporting. Assign jobs to technicians, call routing, monitor daily work in progress and configure alerts so that issues can be addressed instead of escalated.
Power up your techs. Armed with the ServiceBench Mobile® app, your techs can quickly process onsite jobs with ease. You control configurable, dynamic processes to guide their workflow and ensure each job is done right the first time.