New features to the iOS 11 update may confuse users

Asurion tech experts have been testing iOS 11 beta versions all summer. While the update includes a bevy of exciting new features, there’ll be a few less obvious changes that may take some getting used to. Our experts have found three changes that iPhone users should be aware of if they update to the iOS 11 after September 12:


The auto-brightness feature switch has been moved.

Whether you’re looking to dim your phone in a movie theater or brighten it up for beach reading, know where to find the switch! It used to be located at Settings > Display & Brightness. Now we have to follow this path: Settings > General > Accessibility > Display Accommodations.

Auto-Brightness affects battery life and screen visibility. Asurion tech experts encourage users to keep this setting on whenever possible.


Wi-Fi and Bluetooth buttons in the Control Panel will no longer turn off Wi-Fi/Bluetooth when they are deselected.

Instead, these buttons disconnect your phone from the network or Bluetooth device(s) you’re currently connected to. When the Wi-Fi button is toggled off in Control Panel, auto-join of the network is turned off and the following message appears in Wi-Fi settings:

New Wi-Fi network connections have been turned off from Control Center.

When the Bluetooth button in Control Center is turned off, a button saying “Allow New Connections” will appear in the Bluetooth settings page along with this message:

New Bluetooth connections have been turned off from the Control Center.


“Do Not Disturb While Driving” setting is a new feature

This is one of the new and most exciting (and potentially life-saving) features of iOS 11. It’s unclear at this time what its default activate setting will be, but we suspect there will be three options:

  • It will be automatically enabled when the phone detects a high speed of motion indicating that you’re likely in a car
  • When connected to car Bluetooth
  • Manually enabled if you add the function to the Control Center and select it

Depending on what the default activate setting is, the feature could be extremely inconvenient or users who want to use it may not know how to do so.

User can change the default setting by going to:

Settings > Do Not Disturb > Do Not Disturb While Driving

From there, you can select one of the following options:

  • Automatically
  • Connected to Car Bluetooth
  • Manually

When DNDWD activates, you will be prompted with the message “You will not receive Notifications while you are driving.” Once activated, if you attempt to perform any action on your phone, you’ll be prompted to select either “I’m not Driving” to bypass the setting, or select “Cancel” to continue with the do not disturb function.

We hope everyone enjoys the new iOS 11 update!

Asurion is committed to helping customers enhance their lives through technology. Our Soluto tech experts are here to help. Click here to learn more about Soluto.

How to prepare your phone for the iOS 11 update

The iOS 11 update is almost here! While we’re excited about all the new features (updated control center! Do not disturb while driving! Screen recording!), it’s important to make sure your phone can handle the update in the first place.

Soluto Tech expert Bree offers the following advice for a seamless and frustration-free iOS update in September:


  1. Update your phone to the latest version of iOS now.
    Being on an outdated version of iOS could prevent your phone from finding, downloading, and installing the iOS 11 update successfully.
  2. Get iTunes.
    We recommend everyone use iTunes to back up their phones and install iOS 11. Updating Over the Air (OTA) can lead to extremely slow download times, and every year we see dozens of complaints that customers’ devices have entered Recovery Mode. The only way to fix a Recovery Mode error is by connecting the iPhone to iTunes and attempting to update (or, in extreme cases, Factory Reset) the device through iTunes.

Using iTunes for the iOS 11 update process is the best way to avoid installation headaches.

  1. Back it up.
    It’s rare, but we see reports with every previous iOS update that users’ phones have been wiped, bricked, or put into Recovery Mode. If this happens to you, your data could be lost forever. Back up your phone!
  2. Make space.
    If you have to back up OTA, the iOS 11 installation is going to needa lot of space. After installation, much of that space will free up again. If possible, migrate all of your photos and videos to a computer or a Cloud app and then delete the photos/videos from your phone. Music, books, and 3rd Party Apps can also be uninstalled to free up some space (if you uninstall Music, make sure you have it in iCloud or your iTunes library so you can redownload it later).
  3. Know what to expect.
    iPhones that came before the iPhone 5S will not be able to update to iOS 11. There are some big redesigns coming to the App Store, Command Center, and iCloud Drive. It’s okay to wait a few days to see what other people are saying about iOS 11 before updating. Just don’t wait too long, or your phone could be left vulnerable to security exploits.

Asurion is committed to helping customers enhance their lives through technology. Our Soluto tech experts are here to help. Click here to learn more about Soluto.



Asurion supports summer STEM programs

School’s back in session, but many kids around the country have spent the summer participating in STEM-focused camps and workshops. As a technology industry leader, Asurion proudly recognizes and supports efforts that drum up excitement for coding, tinkering, and problem solving.

In San Mateo, Asurion employees and their daughters, friends, and family members participated in Girls in STEM. This day-long program seeks to expose a new generation of young women to a wide variety of career options within STEM disciplines. The day included a panel discussion with five women from different Asurion departments, where young participants were encouraged to ask questions. Afterwards, the girls got their hands dirty working alongside the design team to create a prototype for an app of their choosing.

BEST event at fisk


Asurion has proudly provided financial support for Fisk University’s T.H.R.U.S.T and G.U.S.T.O summer programs for young boys and girls, respectively. Operating just a few miles from Asurion’s headquarters in Nashville, Fisk’s programs provide enriching activities such as “coding through art” and rocketry to help prepare students for careers in math and science. Asurion leaders joined students on their last day of camp to watch student presentations, participate in classroom activities and, best of all, present a check that will help this program (and its participants) flourish.

These programs have wrapped up an exciting summer for Asurion and the larger tech community, as COO Barry Vandevier steps into his new role as chairman of the Tech Council board and the company lends its sponsorship to important tech education initiatives such as the We Build Tech Summit.

Asurion wins Top Workplace award for third year in a row

Three Years and Still Empowering Employees.

Asurion has a passion for people and problem solving. It’s what drives our award-winning customer service, employee success, and expertise. Asurion has made great strides in improving the lives of its employees. Below are just a few of the recent employee-focused initiatives that have launched:

Diversity and Inclusion: Our commitment to ensuring that all employees feel valued and have a genuine opportunity to thrive and excel within the company. Through a dedicated collection of Employee Resource Groups (ERGs), training opportunities, and creative approaches to recruitment, D&I has a tremendous influence on our company culture.



MyWellBeing –My Health:

This easy-to-use portal sets employees on a path to good health with access to free assessments, coaching, and reward-based challenges.

MyWellBeing –My Money:

Free financial coaches, assessments, and workshops are available to all employees who wish to improve their financial health.

Over Twenty Years of Exceptional Customer Service

Asurion recognizes that when our employees are motivated to drive results, we are better able to do what we do best: provide exceptional customer service. Asurion has gained 25 million customers in the past three years, bringing its current number of customers served to 305 million. Our customer base is now located in 22 countries, a leap from just 14 countries in 2015.

Asurion – a top place to work for our employees and a great experience for our customers.


Asurion has over 16,000 employees in 53 locations around the world, with our global headquarters in Nashville, TN.  Want to join the team? Click here for career opportunities.

Asurion: Improving Work Spaces, Enhancing Experiences

Over the last several months, many of our US sites have been renovated or otherwise enhanced, as part of Asurion’s workplace strategy to align our real estate space with our business strategy, talent roadmap, brand vision, and culture.

After hearing from employees through focus groups, a survey, leader interviews, and video journaling, we were able to develop a plan to enhance the employee experience, expand our brand, and optimize our productivity.

Here are a few of the projects that have recently taken place across North America for Asurion:

  • Nashville Headquarters: We redesigned the main lobby, improving employee, visitor, and candidate experiences.
  • San Mateo, CA: We built out two new floors with improving the employee experience at the forefront of the design.
  • Las Vegas, NV: We expanded to an additional floor, which added 30,000 square feet.

Click through the photos below to see the improvements firsthand and be sure to take a look at our open positions and apply today, so you can experience these great work spaces, too!


Cool Jobs: Database Ops Manager

How would you define a “cool job”? Would it be one that allows you to travel internationally, working on global projects, while also enjoying personal expeditions outside the office? For Database Operations Manager, Chuck Hill, this role is his reality.

Now based in our downtown Nashville “Malloy” office, Chuck started at our Technology and Logistics Center (TLC) in Smyrna, Tennessee in 2012, and has succeeded through multiple roles, now in his fifth, in just as many years.

Beginning in 2014, the opportunity to travel to our Taguig, Philippines office, “PDOC”, presented itself, and Chuck now has three two-month team trips and one six-month solo trip on record.

Database Ops Manager at AsurionAsurionCareers: You have quite an interesting and unique role. Tell us about the need to travel to and work in the Philippines office.

Chuck Hill: My first trips in 2014 were to conduct technical training activities over US Back Office systems to the PDOC Back Office Operations team. In 2015, the trips were focused on corporate financial project launches.

AC: When you’re in the Philippines, do you do anything differently or perform a different role than your typical day-to-day in Nashville?

CH: While in the Philippines, I act as a technical mentor for the PDOC Back Office Team, as well as a senior escalation point for any US-related Back Office incidents, and represent the US Back Office Operations team during key financial project launches.

AC: Do you get time to explore the culture and city?

CH: I have traveled to many different beautiful locations within the Philippine Islands, eaten many different exotic Philippine food delicacies, and experienced several cultural holidays and celebrations!

AC: What are some key differences in the Philippines office, versus Nashville?


  • The Bonifacio Global City office is in a skyscraper and our office has three different floors
  • The PDOC office celebrates Halloween by decorating different office floors based on themes and trick-or-treating with employees and their families
  • In Taguig, the office celebrates the Holiday season with a fun, collaborative, and engaging Christmas Party

Thanks, Chuck! This sounds like a great experience…now we know why so many employees are excited about PDOC office trips.

Check back here in two weeks for an inside look of our Philippines office!

Tips & Tricks: Solving iPhone sound issues

Having audio problems on your iPhone? You’re not alone. According to our Tech Experts, this is one of the most commonly reported issues by consumers. But before you fret, ensure your problem doesn’t have a simple solution by following our quick-fix suggestions outlined below.

  1. Make sure the Ringer is up: Settings > Sounds > Ringer And Alerts slider.
  2. If the phone has a Ring/Silent switch, make sure it is set to ring (no orange showing).
  3. If using a case on the iPhone, make sure the case doesn’t block the speaker.
  4. Make sure Do Not Disturb is turned off on iPhones: Swipe up from the bottom of the screen > tap to toggle Do Not Disturb off.
  5. Turn off Bluetooth: Settings > Bluetooth. If you have connected to a Bluetooth device (Car, Speaker, etc.), the audio may still be routing to it if it is still in range.
  6. Connect a headset: If it only works through the headset, service may be required.
  7. Try a different cable, speaker, or set of headphones if the sound isn’t working through the headphone jack.
  8. Clean out the headphone jack port gently with a soft bristled brush.
  9. Update to the latest iOS version.

Want more tips?  If you are enrolled in your phone carrier’s protection and support program, you may already have unlimited access to our tech experts who can help you learn, grow and do more with your technology!

8 steps to save your phone from water damage

No matter how smart your smartphone happens to be, it doesn’t know how to swim, making the summer months especially challenging. More insurance claims are filed for device water damage during the month of July than during any other month, with a 46 percent increase in claims over the July 4th weekend in particular*.

While dropping your smartphone into liquid typically voids the manufacturer’s warranty automatically—many phones have indicators that change colors when wet—that isn’t the case when it comes to your smartphone insurance policy. If your phone is covered, you can file a claim at at any time.

Take these steps to try to revive a soggy smartphone:

  1. If it takes a spill, remove your smartphone from liquid immediately. The longer it stays there, the more liquid will seep into the crack around your screen or into various inlets.
  2. Turn the phone off and leave it off.
  3. Remove the protective case.
  4. If possible, open the back and remove the battery, SIM card, and microSD card. If not, skip this step.
  5. Use a cloth or paper towel to dab your phone dry. Do not rub the phone dry, because it could accidentally push liquid into the phone’s more sensitive parts. If the phone was completely submerged, you might try vacuuming around the phone’s cracks and openings to suck more water out.
  6. Resist the urge to bake your phone in the sun.  Keep it in a cool, dry place.
  7. The old rice trick isn’t very reliable, but silica gel packets have proven to be much more effective. Fill a plastic zip-top bag with silica gel and bury the phone in the bag. Leave your phone in the bag for at least 24-48 hours.
  8. After you’ve allowed your phone to fully dry, switch it on. If it doesn’t turn on right away, try charging it to see if that makes a difference.

If your phone turns back on, great! Still, keep an eye on it over the next week or so, as sometimes certain features won’t work the way they used to.

If your phone does not come back on, contact Asurion right away if you opted to insure your smartphone. Your phone may be repairable or you may need to replace it.

In any case, take measures to avoid this problem in the future. You might also consider leaving your phone out of the bathroom visits or your swimming pool plans.

*2016 Asurion Claims Data

For more information about Asurion mobile protection, please visit  You can also review information about other Asurion support services, such as device support services and extended warranties for hundreds of products – from tablets and portable electronics to toys and major appliances.

Transfer Your Content from iOS to Android with Ease and Speed

You made a tough decision, but one that’s right for you. You switched from an iOS phone to an Android device. Despite what you may have heard from friends and relatives, transferring your content probably won’t be as cumbersome as you think.

Some of the transfer work can be quickly completed on your particular service provider’s app or by using apps like Google Drive. Our team of tech experts pulled together these tips to make it easy for you to backup and transfer your contacts, calendar and photos.

How to Transfer Your Contacts from iPhone to Android

  1. From your iPhone home screen, tap Settings > iCloud and turn on Contacts.
  2. From a computer, log into
  3. Tap the Gear icon at the bottom left.
  4. Choose Select All > Export vCard.
  5. From the iPhone, log into Gmail.
  6. Tap the red Gmail logo in the top right corner > Contacts > Import

How to Sync Your Calendar from iPhone to Android

Stay on top of your meetings and appointments. It’s easy to port your iOS calendar content over to your new Android device:

  1. From your iPhone home screen, tap Settings > Calendar and add your Gmail account, or select it if it was previously added.
  2. Turn on Syncing for Calendars.

How to Back Up Your iPhone Photos to Google Drive

Don’t lose those vacation memories. You can back up all your favorite photos in four simple steps.

  1. On your iPhone, download the Google Drive app.
  2. From the Google Drive app, tap Add > Upload.
  3. Select files to be uploaded.
  4. Tap Upload.

Making the switch

Completing the switchover to Android is also easy. Once the new Android device has been activated, login to your Gmail/Google account credentials. You’ll see that all information previously backed up will be available to you on your new phone.

Want more tips?  If you are enrolled in your phone carrier’s protection and support program, you may already have unlimited access to our tech experts who can help you learn, grow and do more with your technology!