When your devices malfunction or break down, we’ve got your back
Our claims process makes it easy to get your devices repaired fast. Here’s why:
With an Altice device protection plan, your eligible devices are covered in the event of a power surge, device malfunction, electrical and mechanical failure, and normal wear and tear. So you can have peace of mind.
When you’re enrolled in an Altice protection plan, you'll have claims covered up to $5,000 per 12-month period. There are no receipts, registrations, or age and brand restrictions to get in your way.
Our experts will get you back up and running fast. Depending on the issue, we'll do our best to fix your tech, but if we can’t, we’ll replace it or reimburse you for its current value.
Need help? We’re here for you
Our tech advisors can provide help when you need it most. Ready to start a claim? Call us at 844-213-2061 for service on your Optimum account or 844-816-2680 for service on your Suddenlink account, 7am–11pm ET seven days per week to submit yours today. It only takes a few minutes.