What's my service fee for Smart/Phone Care for BYOD?
Tell us about your device. For Smart/Phone Care, click here.
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Upload documents
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
Service Request Status
You can track your service request through the whole process.
Track a service requestTrack a service request
REPLACEMENT DEVICEShipping Schedule
| Claim completed | Delivery day |
| Before 4 PM ADT on Monday – Friday | Within 1-3 business days |
| Saturday | Within 1-3 business days |
| Sunday | Within 1-3 business days |
Shipping cost is included for all replacement devices.