Today we were honored with Confirmit’s highest customer service honor, the Achievement in Customer Excellence (ACE) award in recognition of the company’s outstanding use of the Voice of the Customer process and its proven commitment to customer satisfaction.
“Our customers want a fast, convenient way to replace their technology when it goes down, and Asurion offers a solution that exceeds anything else on the market today, all while delivering an excellent customer experience” said Tim Stadthaus, Vice President of Customer Experience. “Whether it’s their mobile phone, television or dishwasher, we are committed to delivering this best-in-class customer experience because it generates brand loyalty for our partners. Asurion is honored to be recognized with the Confirmit ACE award, affirming our customer experience philosophy of focusing on the customer in everything that we do. We consider Confirmit an important partner in our program’s continued success.”
We partner with Confirmit to deploy the Voice of the Customer process which empowers customers to provide open and honest feedback to a third-party regarding their experience with our company. This system ensures we have authentic, real-time customer feedback at every major customer touch point, allowing us to keep our best-in-class customer experience moving forward.
“Asurion is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated into the company to improve overall business results,” said Henning Hansen, President and CEO of Confirmit. “We are honored that Asurion relies on Confirmit for its customer experience initiatives, and look forward to continuing to support their program as it continues to evolve.”