Tech Tips

5 cell phone insurance myths debunked

Upgrading to a new phone or buying a new tablet is an exciting time! Maybe you’ve been saving your money for months waiting on the newest iPhone or Samsung Galaxy. Or maybe your child has been begging for a tablet for what feels like forever. No matter the situation, it’s a great feeling to open up the box and see a brand new device waiting there for you and your family to use.

When you’re checking out, the sales representative (or online retailer) will ask, “Do you want the protection plan?” A lot of questions and thoughts might run through your mind like, “Do I really need it?” or “How do I know what it protects?”

If that scenario sounds all too familiar, we’re here to help you with everything you need to know about protecting your new tech device. Check out these 5 misconceptions about cell phone insurance.

1. “Cell phone insurance isn’t worth it.”

You’ve probably heard this one before. To determine whether or not the value of  cell phone insurance is worth it, you have to look at a few factors. While you may have received an amazing deal on your new phonethanks to either an upgrade offer that only comes along every few years from your carrier or perhaps a contract renewal dealit’s important to remember that if something happens and you have to replace your device,  you’re likely to be on the hook for full retail price of the device. For many of the most popular phones, that means $750 or more. With a smartphone protection plan you pay a deductible when you file a claim, but that price will still be much less than retail cost of the device.

2. “If you’re careful and have a good case, you don’t need phone insurance.”

A protective (and stylish) case is always recommended to keep your device operating at its best. It can help to prevent damage to your phone from drops and scrapes, but unfortunately, a case can’t prevent your phone from being lost or stolen. And, according to Asurion claims data, 19 million phones are lost or stolen each year. Asurion’s protection plans offer coverage for loss, theft, damage, liquid damage and defects after the manufacturer’s warranty ends.

3. “Filing a phone insurance claim is difficult and time consuming.”

In the event your phone is lost, stolen or damaged, Asurion makes it easy to get your new phone fast. You can file your claim online or by phone any time, day or night. In fact, Asurion sends out 96% of replacement phones the very next business day.

4. “You can always get your phone fixed if it breaks.”

Sure, there are many options for device repairs, but many of those options will void the warranty on your phone. So if anything else happens to your device, the manufacturer is off the hook and you could find yourself stuck with the bill. 

5. “Frugal people don’t get cell phone insurance.”

People who know how to save money know phone insurance is a smart buy. Many times there are other valuable features included with the monthly premium in addition to insurance, like virus protection, phone location apps and tech support.

In most cases, insurance can only be added within days of activating the phone. If you didn’t get smartphone protection at the time of purchase, check with your wireless carrier. You might still be able to add it, or even have an open enrollment period.

New tech is expensive. Protect it.

At Asurion, our sole focus is on helping make your tech life work for you. Our 10,000 experts are dedicated to helping millions of customers troubleshoot complex issues, protecting their devices from cracks, spills or breaks or simply unlocking the full potential of the tech they love and rely on. Discover more about our mobile protection plans.