How to fix a non-responsive touchpad on your Microsoft Surface

You're in the middle of an important project on your Microsoft Surface®, and suddenly, your touchpad stops responding. No scrolling, no clicking—nothing. It’s frustrating, especially when you rely on your Surface® to get things done. Don’t worry, though; you’re not alone, and help is at hand. Asurion Experts, your trusted source for tech care, have put together solutions to get your touchpad working again. From troubleshooting software settings to checking hardware connections, we’ll guide you step-by-step.

Common causes of touchpad malfunctions

There are a few reasons why a Microsoft touchpad may stop working. 

• Debris: A buildup of dust, dirt, and grime can hinder its functionality.
• Out-of-date driver: A driver that isn't current may cause touchpad disruptions.
• Low sensitivity: If the touchpad sensitivity settings aren't high enough, it may not register interactions or multi-touch gestures.
• Electronic glitch: A one-time malfunction can stop the touchpad from working.
• Bad connection: Devices connected to the touchpad (like a Type Cover) may impede its functioning if they're dirty or damaged.
• Hardware issue: Internal or external components may cause touchpad problems.

How to fix a Microsoft Surface touchpad that's not working

Incorrect settings and out-of-date drivers are the most common causes of a Microsoft Surface touchpad not working. But you can work through each potential problem to find the culprit and restore your device. 

• Check touchpad settings. First, check your current touchpad settings. Navigate to Start > Settings > Devices > Touchpad. If the touchpad is off, toggle the switch on. If it's on a lower setting, you can also increase the device's sensitivity.
• Clean the touchpad. Your Surface's touchpad probably sees a lot of use. A buildup of dirt or debris can interfere with its functionality. Consider using a soft cloth to gently wipe it, then check if it starts working again.
• Update drivers. If neither of those tips resolves the issue, you may have an outdated driver. Open the Device Manager and enlarge the Mice and other pointing devices category. Right-click on the touchpad and choose Update Driver. If there is no option for updates, you'll know your touchpad uses the latest driver.
• Restart your Surface. Another potential solution is to simply restart your Surface. Turn it off for at least 15 seconds, then turn it back on. You may find that your touchpad works again.

Explore hardware-related problems

If none of the earlier solutions worked, there may be a hardware issue that requires Microsoft Surface repair.

Inspect the Surface Pro Type Cover connection

The Type Cover converts your Surface from touchpad-only functions to a combination of touch and type. Issues with its connections may cause the touchpad to malfunction. Try detaching the Type Cover and wipe down its connectors using a dry, soft cloth. Before reconnecting it to your device, look for any damage to its pins. 

If all looks well, attach the Type Cover to your Surface and check touchpad usability. 

Test with an external touchpad or mouse

If you have an extra touchpad or mouse, try connecting it to the Surface. As long as the USB or Bluetooth® functions properly, you may use the extra device as a workaround until you resolve the issue with your touchpad.

Run hardware diagnostics to detect issues

Microsoft provides a touchpad Surface Diagnostic Toolkit that can identify issues and fix them. If it's not already on your device, you can download it from the Microsoft website. Open it and allow the program to run. It can take a few minutes to complete. 

Preventative tips for touchpad maintenance

Routine care helps avoid Microsoft Surface touchpad issues. Try these tips to keep your device in tip-top shape.

Keep the touchpad clean and free of debris

Try to get in the habit of cleaning your Surface regularly. Use a soft, non-scratch cloth to wipe down the tablet and any connectors, like a Type Cover. Take care not to use any abrasive or water-based cleaners that may scrape or damage the device. 

Regularly update your system and drivers

Microsoft frequently releases new updates for its PCs, laptops, and other devices. You can sign up for automatic updates through your Surface Settings app. If you prefer to download updates on your own time, consider penciling in an update check every few weeks. Regularly updating your device keeps it running smoothly with the latest Microsoft software.