So, your remote employee has a broken laptop. What do you do now?
In a traditional office, it’s a quick fix to call the IT helpdesk and get a software update or operating system patch. But for companies employing a large number of remote workers, the helpdesk can quickly become backlogged with fixes projected to take hours, or even days. A simple software update may cause a total work stoppage.
But what about hardware issues like a blank screen, malfunctioning hard drive, or broken keyboard? In a traditional office an employee can call IT and they will get a new part – or a loaner – while their machine is being fixed. This isn’t the case for a remote employee.
What is your firm’s turnaround time to get a remote employee back up to full productivity if something happens to their work computer? Some organizations let employees use personal laptops to log into their servers, but that is not the case for everyone. It could take an unpredictable amount of time for a company to serve up a replacement laptop to a remote worker, while in the meantime productivity stalls leading to frustration and missed deadlines.
It is best to have a plan in place for broken work devices, and a quick repair and/or replacement option that will allow them to remain productive. Now is the time to put together a strategy to determine how to support remote employees when their tech fails at home.