As an IT executive, you know better than anyone that tech breaks down — whether it’s a laptop malfunctioning or your system failing, a tech disruption can be a serious threat. In fact, 96% of companies have experienced a network outage in the past three years, according to a 2019 survey by LogicMonitor®, an infrastructure monitoring platform.
And for every minute technology isn’t working, your company is losing money. To help your bottom line, you need a plan to fix your tech quickly and keep your workforce productive. Here are a few things to include in it.
How to reduce downtime during a tech disruption
Investing in a solid infrastructure is the best way to prevent network disruptions, but no system is 100% effective. So how do you minimize downtime during a crash? One way is to build a redundant network, which uses different service providers from your primary one. During an outage, the redundant network acts as a backup to get your company back online quickly.
Another way to safeguard your network is with cloud servers. If you store files on systems in your office, a power loss might prevent you from accessing them. And if severe weather causes damage to your building, your data could be gone for good. Storing information on the cloud allows your business to keep operating even under difficult circumstances.
How to handle device issues
Computers are our lifeline at work—when they go down, so does our production. In an office, you might be able to use another machine or find a backup laptop, but those aren’t always options for remote workers. To get your employees back up and running, you need a plan for managing device failures.
One process your department should have in place is a priority system for filing tickets for a tech disruption. When employees lose access to their computers or phones, they should be able to mark their issue as “critical,” at which point a technician promptly contacts them. If that person is unable to fix the problem, IT should have extra equipment available to overnight or hand deliver to workers, so they aren’t out of commission for an extended period.
How to effectively communicate
Keeping employees informed during system outages or other tech failures is crucial. Using multiple channels—including those that can be accessed on cellular networks, like email or messaging platforms—you should keep your workforce updated about what’s going on. Since vital information could be at risk, be proactive and make sure you’re communicating clearly and concisely.