Getting new hires set up with their tech is just one part of a good employee onboarding plan, but it’s an important one. Why? Because it’s also the most common employee onboarding problem: Nearly 40% of employees experience technology issues during the process according to a 2019 survey by the staffing firm Accountemps™.
Remote work often complicates the matter. But there are simple ways to help workers become familiar with their tech so they can focus on their new role. Here’s how:
Ask for their preferences
People work best with what they know. If your company isn’t tied to certain brands, allow employees to choose their devices before they start. PC or Mac®? Android™ or iPhone®? Giving new hires these choices will likely increase their happiness and productivity.
Configure their hardware
Before you ship employees their equipment, add essential software to their laptops so they are ready to go for their first day. This includes communications apps, security programs, and any company-specific systems. Installation and setup can be time-consuming, so save them the hassle if you can.
Ship their equipment early
Who doesn’t like to try out new tech? Send new hires their devices in advance of their start date so they have a chance to use their equipment before they’re on the clock. It will make them feel more comfortable while also allowing them to set up their home office.
Give an employee onboarding tech orientation
Schedule a video call on the worker’s first day to give them an overview of their devices as part of your employee onboarding plan. This is a good time to help them set up all their critical programs, like email, group messaging, and video conferencing. It also gives them an opportunity to ensure their Wi-Fi speed is sufficient and ask questions.
Make help easy to find
You can’t help employees if they don’t know how to reach you, so make it easy for them to get support by clearly providing the phone numbers, email addresses, websites, and other resources for IT. Veteran workers may know where to track down this info, but new hires likely won’t.
Check in with them often
Many new employees might not feel comfortable asking for help. If you have the resources, be proactive by assigning a technician to check on them frequently to make sure they’re able to use the tools they need for their job. Establishing this relationship will show them your company cares and help develop trust with your IT group.