Sprint Protect Mobile App | Asurion
sprint tech expert

Sprint Tech Expert

Expert support, peace of mind.

The Tech Expert app is the easiest and fastest way for Sprint’s Total Equipment Protection Plus and Total Tech Expert customers to get access to expert support. Use the Tech Expert app with its companion, the Sprint® Gallery app.

For Sprint Total Equipment Protection Plus customers you get expert support for your phone and virtually any connection to it. The Tech Expert app allows you:

• One-click access to call or chat with live, US-based Tech Experts
• One-call solves it all, even the hardest problems resolved 99% of the time.
• Personalized alerts to create additional storage space before you run out or extend your battery life.
• A personal inbox to see all your triggered alerts and notifications in one place

For Total Tech Expert customers, the expert support is extended to all of your accounts’ Wi-Fi connected devices. The Tech Expert app lets you access all the features above, plus:

• The ability to add the Tech Expert app to your tablets
• Add other devices to the service right from the app and view what devices are being supported

A free version for customers not enrolled in Total Equipment Protection Plus is available with access to triggered alerts and notifications, as well as the inbox feature to see them all in one place

Who’s Eligible?

The Tech Expert app is available to Total Equipment Protection Plus and Total Tech Expert customers with Android devices on v4.2 and above. Existing Sprint Protect App customers on Android devices v4.0 and older will continue to have automatic access to Tech Experts via the Sprint Protect app.

Important Notes

Tech Expert is powered by Asurion. The Tech Expert App can only be used on compatible Android devices.

In order to provide remote support and screen sharing capabilities, some devices require device administration access. This access will only occur with your permission, and will be disabled when the remote session ends.

WHAT’S NEW

Thanks for using Sprint Tech Expert! To make our app better for you, we bring updates to the Google Play regularly.
Every update of our app includes improvements for speed and reliability. As new features become available, we’ll let you know!
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