Sprint Logo

Searching for services for Sprint customers?

More than device protection, support for your mobile life.

VZW phone Lost

Loss

VZW phone Damage

Damage

(physical and liquid damage)

VZW phone Stolen

Theft

Your mobile devices are a big part of your life and are worth protecting. They’re your connection to the world and the gatekeeper to your personal data.

sprint insurance phone claim

Replace your lost, stolen, or damaged device. You can file your claim online in approximately 10 minutes.

Find the protection plan that’s right for you.

Choose the option that’s the perfect fit for your Sprint phone, smartphone, iPhone® or data card. And when mishaps happen, you’re covered.

Sprint Total Equipment Protection Plus

All of the protection of Total Equipment Protection plus one-click access to on-demand U.S.-based support for your device.

Sprint Total Tech Expert

Extend the support you get with TEP Plus to the rest of the connected devices in your home with Total Tech Expert.

Sprint Total Equipment Protection

Covers loss, theft, liquid or physical damage, and mechanical and electrical breakdown due to defects, malfunction or normal wear and tear.

The benefits of having a protection plan:

protection

Complete protection

Coverage against loss, theft, damage (including liquid damage) and malfunction, saving you hundreds of dollars on a new replacement device. It even covers basic in-store repairs.

replacement

Repair and next-day replacement

If your phone is lost, stolen, or damaged, receive a replacement device the next day in most cases. Repairs on damaged devices can be done the same day in most cases.

automatic backup

Automatic backup

Automatic backup of your photos and videos, up to 100 GB. Get peace of mind knowing your special memories are secure.

Device protection plans at a glance

Welcome to our comprehensive protection solutions to secure, replace and repair your device. Get more details on the following pages and choose the one that’s right for you.

Summary of key terms and conditions
Summary of coverage

Total Equipment Protection Plus


(Best value)

Total Equipment Protection

Equipment Service and Repair Program

(ESRP)
Covered incidents Loss, theft, liquid or physical damage, and mechanical and electrical breakdown due to defects, malfunction or normal wear and tear; basic repairs are performed at Sprint repair centers Mechanical and electrical breakdown due to defects, malfunction or normal wear and tear; routine walk-in service; whether repaired or replaced is determined by Sprint
Tech Expert US-based expert support to help with device questions.
Content backup 25 GB for photos and videos 5 GB for photos and videos 5 GB for photos and videos
Claim limits Three claims within any consecutive 12 months with a maximum replacement value of $1,500 per claim; applies to claims for loss, theft, physical or liquid damage None
Sprint Phone Insurance First two Service and Repair transactions included at no additional charge. A $25 service fee applies to three or more repairs in any consecutive 12-month period. More than 1,800 repair centers with 2,300 on-site experts.
Replacement equipment Replacement equipment may be new or a Sprint certified remanufactured device and/or a comparable model
Cancellation policy You may cancel your optional coverage at any time and receive a prorated refund/credit
Sprint Total Tech Expert

Extend Support to your Home.

Available option for all Total Equipment Protection Plus subscribers.

  • Support for everyone on your Sprint account and for all your account’s wifi-connected devices including your tablets, laptops, home security, wireless routers, gaming systems, car bluetooth and more.
  • 100 GB of back-up for each Sprint phone on your account ensures your photos and videos are secure.
  • Extends your US-based support to provide a single source for help with all your account’s wifi-connected devices. Even the most difficult issues resolved 99% of the time.
sprint tech support app

Speak with a U.S.-based tech expert with just one click; anything from third-party apps to printing from your mobile phone.

sprint: enroll or sign up for smart phone insurance

To enroll:

Call 1-877-663-6250

or visit a Sprint store

sprint locate lost stolen phone

Download one tap access to smart support and backup services with the Sprint® Gallery and Tech Expert Apps.