Sprint

Sprint protection plans
cover you for:

Replace your lost, stolen, or damaged device.
You can file your claim online in approximately
10 minutes.

File a Claim

cracked screens

$29 Cracked
Screen Repair

next-day-delivery

Next-Day Replacement

sprint-complete-unlimited-photo-storage

Unlimited Video
& Photo Storage

* The average household has seven connected devices, but will have 17 by 2020. All the more reason to consider protection & support.

Sprint Complete delivers exclusive comprehensive technology and helps you simplify your life.

Learn About Sprint Complete

These exclusive benefits are available to Sprint Complete customers:

Sprint Complete Logo

$29 cracked screen repair

For pricey ‘oops’ moments, pay just $29 for trusted screen repair at one of 450 Sprint repair stores or schedule a Tech Expert visit to your home or office. Other types of repairs are available at Sprint repair stores.

Unlimited cloud storage

No worries, keep your memories safe with automatic, high resolution backup for photos and videos via the Complete storage app.

Password protection

Online password management tools to help you protect your accounts, along with personalized help to restore your identity via the Complete Security app.

Next-day replacement

If your device is lost or stolen, receive a replacement as soon as the next business day, saving you hundreds on the full retail cost to replace your device.

Live Tech Experts

Want to learn to do something new with your device? Have a tech issue or question? Reach a live U.S.-based Tech Expert instantly for virtually unlimited help with your device via the Sprint Complete app.

AppleCare® Services

With an eligible iPhone, you get 24/7 priority access to Apple experts via phone and chat and direct access to certified repairs at Apple Stores and Apple Authorized Service Providers for the first two accidental damage from handling claims during the first two years.

Device Protections at a glance

Welcome to our comprehensive protection solutions to secure, replace and repair your device. Get more details on the following pages and choose the one that’s right for you. Already have device protection? File a sprint insurance claim for your device and you could have a replacement in as little as 48 hours.

Monthly Charge 1 Tier 1 Tier 2-4 Tier 5
$9 $15 $19
Covered incidents ERP Insurance: Loss, theft, and physical damage (excluding ADH). ESRP Service Contract: Accidental Damage from Handling (ADH), and mechanical and electrical breakdown due to defects in materials or workmanship as a result of normal wear and tear (malfunction).
Tech Expert2 N/A
Content backup3 5GB
ERP Insurance claim limits Three ERP claims within any consecutive 12-month period with a maximum replacement value of $1,500 per claim. Claim limits apply to claims for loss, theft, and physical or liquid damage
ESRP
ESRP AppleCare® Services (ACS) Administration4 N/A Within the first 24 months, ACS Administration will cover the first two ADH claims and all malfunction claims for customers who purchase a new iPhone 6s, SE, or above and enroll in coverage within 60 days. (ACS administration not available for customers in Puerto Rico and the U.S. Virgin Islands.)
Device Protection
Replacement equipment
  • Claims may be fulfilled with new or refurbished equipment
  • If the same make and model is not available, a comparable model will be substituted. Color, features, and accessory compatibility are not guaranteed
  • Apple Watch claims are not eligible for repair. Replacements will only be fulfilled with the model and color combination sold by Sprint
Cancellation policy You may cancel your optional coverage at any time and receive a prorated refund/credit.
Arbitration Program coverage contains binding arbitration (express state exemptions may apply; please see your program terms and conditions).