Searching for services for Sprint customers?
More than device protection, support for your mobile life.
(physical and liquid damage)
Your mobile devices are a big part of your life and are worth protecting. They’re your connection to the world and the gatekeeper to your personal data.
Find the protection plan that’s right for you.
Choose the option that’s the perfect fit for your Sprint phone, smartphone, iPhone® or data card. And when mishaps happen, you’re covered.
All of the protection of Total Equipment Protection plus one-click access to on-demand U.S.-based support for your device.
Extend the support you get with TEP Plus to the rest of the connected devices in your home with Total Tech Expert.
Covers loss, theft, liquid or physical damage, and mechanical and electrical breakdown due to defects, malfunction or normal wear and tear.
The benefits of having a protection plan:
Coverage against loss, theft, damage (including liquid damage) and malfunction, saving you hundreds of dollars on a new replacement device. It even covers basic in-store repairs.
Repair and next-day replacement
If your phone is lost, stolen, or damaged, receive a replacement device the next day in most cases. Repairs on damaged devices can be done the same day in most cases.
Automatic backup of your photos and videos, up to 100 GB. Get peace of mind knowing your special memories are secure.
Device protection plans at a glance
Welcome to our comprehensive protection solutions to secure, replace and repair your device. Get more details on the following pages and choose the one that’s right for you.
|Summary of key terms and conditions|
|Summary of coverage||
Total Equipment Protection Plus
Total Equipment Protection
Equipment Service and Repair Program(ESRP)
|Covered incidents||Loss, theft, liquid or physical damage, and mechanical and electrical breakdown due to defects, malfunction or normal wear and tear; basic repairs are performed at Sprint repair centers||Mechanical and electrical breakdown due to defects, malfunction or normal wear and tear; routine walk-in service; whether repaired or replaced is determined by Sprint|
|Tech Expert||US-based expert support to help with device questions.|
|Content backup||25 GB for photos and videos||5 GB for photos and videos||5 GB for photos and videos|
|Claim limits||Three claims within any consecutive 12 months with a maximum replacement value of $1,500 per claim; applies to claims for loss, theft, physical or liquid damage||None|
|Sprint Phone Insurance||First two Service and Repair transactions included at no additional charge. A $25 service fee applies to three or more repairs in any consecutive 12-month period. More than 1,800 repair centers with 2,300 on-site experts.|
|Replacement equipment||Replacement equipment may be new or a Sprint certified remanufactured device and/or a comparable model|
|Cancellation policy||You may cancel your optional coverage at any time and receive a prorated refund/credit|
Extend Support to your Home.
Available option for all Total Equipment Protection Plus subscribers.
- Support for everyone on your Sprint account and for all your account’s wifi-connected devices including your tablets, laptops, home security, wireless routers, gaming systems, car bluetooth and more.
- 100 GB of back-up for each Sprint phone on your account ensures your photos and videos are secure.
- Extends your US-based support to provide a single source for help with all your account’s wifi-connected devices. Even the most difficult issues resolved 99% of the time.
Speak with a U.S.-based tech expert with just one click; anything from third-party apps to printing from your mobile phone.