Searching for services for Sprint customers?
More than device protection, support for your mobile life.
Loss
Damage
(physical and liquid damage)
Repair
Your mobile devices are a big part of your life and are worth protecting. They’re your connection to the world and the gatekeeper to your personal data.
Replace your lost, stolen, or damaged device. You can file your claim online in approximately 10 minutes.
Find the protection plan that’s right for you.
Choose the option that’s the perfect fit for your Sprint phone, smartphone, iPhone® or data card. And when mishaps happen, you’re covered.
All of the protection of Total Equipment Protection plus one-click access to on-demand U.S.-based support for your device.
Extend the support you get with TEP Plus to the rest of the connected devices in your home with Total Tech Expert.
Combines Advanced Device Insurance (ADI), Advanced Device Service & Support (ADSS) and Tech Expert support.
The benefits of having a protection plan:
Comprehensive Protection
Enjoy coverage against loss, theft, damage (including liquid damage) and malfunction, saving you hundreds of dollars on a new replacement device.
Convenient Repairs
Eligible repairs will be either in-store or mail-in, depending on the type of malfunction, damage and device. In most cases, mail-in repairs are ready within 5 business days and in-store repairs are completed the same day.
Next-Day Insurance Replacement
If your phone is lost, stolen, or damaged and not eligible for repair, receive a replacement device the next day in most cases.
Photo & Video Backup
Automatically back up your photos and videos with the easy-to-use Sprint® Gallery app. Operates at lightning fast speeds with 25 GB of secure cloud storage. Download the app from your app store or go to sprint.com/protection.
Device protection plans at a glance
Welcome to our comprehensive protection solutions to secure, replace and repair your device. Get more details on the following pages and choose the one that’s right for you. Already have device protection? File a sprint insurance claim for your device and you could have a replacement in as little as 48 hours.
| Summary of key terms and conditions | |||
|---|---|---|---|
| Summary of coverage | Total Equipment Protection Plus(Best value) | Total Equipment Protection | Equipment Service and Repair Program(ESRP) |
| Covered incidents | Loss, theft, liquid or physical damage, and mechanical and electrical breakdown (malfunction) due to defects in material workmanship or normal wear and tear (including cracked screens). | Mechanical and electrical breakdown (malfunction) due to defects in material workmanship or normal wear and tear (including cracked screens). | |
| Tech Expert | US-based expert support to help with device questions. | ||
| Content backup | 25 GB for photos and videos | 5 GB for photos and videos | 5 GB for photos and videos |
| Insurance Claim Limits | Three ERP claims within any consecutive 12-month period with a maximum replacement value of $1,500 per claim. Claim limits apply to claims for loss, theft, and physical or liquid damage | N/A | |
| Replacement equipment | Replacement equipment may be new or a Sprint certified remanufactured device and/or a comparable model | ||
| Cancellation policy | You may cancel your optional coverage at any time andreceive a prorated refund/credit | ||
| Arbitration | Program coverage contains binding arbitration (express state exemptions may apply, please see your programterms and conditions). | ||
Extend Support to your Home.
Available option for all Total Equipment Protection Plus subscribers.
- Support for everyone on your Sprint account and for all your account’s wifi-connected devices including your tablets, laptops, home security, wireless routers, gaming systems, car bluetooth and more.
- 100 GB of back-up for each Sprint phone on your account ensures your photos and videos are secure.
- Extends your US-based support to provide a single source for help with all your account’s wifi-connected devices. Even the most difficult issues resolved 99% of the time.
Speak with a U.S.-based Tech Expert with just one click; anything from third-party apps to printing from your mobile phone.
To enroll:
Download one tap access to smart support and backup services with the Sprint® Gallery and Tech Expert Apps.
