Tech Expert: Chelsea’s Story

Tech Expert: Chelsea’s Story

Training gives you good reflexes.

Chelsea provides personal tech support to her customer by restoring her customer’s family memories by using Verizon’s Message Plus to restore her text messages.

Check out Chelsea’s video below.

Chelsea was asked to restore important text messages that were thought to be unrecoverable.

Read the full transcript below:

Tech Expert Story – Chelsea
Training gives you good reflexes.

Chelsea: I had a customer, her name was Barbara, and she had called in because she had deleted all of her text messages. And I could tell in the tone of her voice that those messages were significantly important to her. Later, I found out that she had lost a very dear friend to her. And those text messages were all that she could remember her by.

Chelsea was initially doubtful the text messages could be restored.

Chelsea: I was thinking of way to tell her, “M’am, I’m not sure if we’ll be able to get these message back but I’ll do everything I can. I promised you that in the beginning and I’ll continue to do it. And I thought, let me go back. Training. Verizon messages, Message Plus. OK, maybe we have another way to get these messages back. And as soon as I told her that. OK, I have some energy back. we can go, we can get these messages. And, as soon as we downloaded the app, it was one click and all of a sudden the messages appeared. Like, they came back. She was just screaming. I was screaming. We were all just happy together. I felt it, I felt a weight lifted off her shoulders and off my shoulders because I know how important those messages were to her.

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