How to prepare your iPhone for trade-in with Verizon

When it’s time to upgrade your iPhone, trading in your old device with Verizon can help you save money on your new one. But before you hand it over, you’ll want to take a few steps to protect your data and make sure your phone is ready to go.

Verizon Tech Coach Experts help millions of people get the most out of their tech. If you’re enrolled in an eligible device protection plan, you can contact Verizon Tech Coach Expert through live chat support or call 866-686-2479. Here’s our step-by-step guide on how to prepare your iPhone for trade-in with Verizon.

1. Back up your iPhone

Before you trade in your iPhone, make sure you don’t lose your photos, contacts, and other important information. You can back up your device to iCloud or a computer.

• To use iCloud: Go to Settings > [your name] > iCloud > iCloud Backup > Back Up Now.
• To use a computer: Connect your iPhone, open Finder (on Mac) or iTunes (on PC), and select Back Up Now.

When it’s time to upgrade your iPhone, trading in your old device with Verizon can help you save money on your new one. But before you hand it over, you’ll want to take a few steps to protect your data and make sure your phone is ready to go.

Verizon Tech Coach Experts help millions of people get the most out of their tech. If you’re enrolled in an eligible device protection plan, you can contact Verizon Tech Coach Expert through live chat support or call 866-686-2479. Here’s our step-by-step guide on how to prepare your iPhone for trade-in with Verizon.

2. Turn off Find My iPhone

Verizon won’t accept your iPhone for trade-in if Find My iPhone is turned on. Here’s how to disable it:

1. Open Settings.
2. Tap your name, then Find My.
3. Select Find My iPhone and turn it off.
4. Enter your Apple ID password if prompted.

3. Sign out of iCloud and Apple ID

To remove your iPhone from your Apple account:

1. Open Settings.
2. Tap your name.
3. Scroll down and select Sign Out.
4. Enter your Apple ID password.

4. Erase all content and settings

This step wipes your personal data so the next owner can set it up as new.

1. Go to Settings > General > Transfer or Reset iPhone.
2. Tap Erase All Content and Settings.
3. Confirm when prompted.

5. Remove your SIM card or eSIM

If you’re not transferring your number right away, take out the physical SIM card. If you’re using an eSIM, check with Verizon’s eSIM support page about transferring your plan to your new device.

6. Clean your device

Gently wipe your iPhone with a soft, lint-free cloth. This won’t just make it look better—it may also help with the trade-in value.

7. Gather accessories (optional)

Verizon doesn’t usually require accessories for trade-ins, but having your original charger or box can sometimes improve the value.

8. Check your trade-in details with Verizon

Visit the Verizon trade-in page or use the My Verizon app to confirm your phone’s eligibility and get an estimate of its value.

If you run into issues while preparing your iPhone for trade-in, visit your nearest uBreakiFix® by Asurion store for help with data backup, resets, or iPhone repairs before you trade it in. If you are enrolled in an eligible device protection plan and visit a local location, these services may be included.

Frequently asked questions

How do I check my Verizon trade-in value?

You can use the Verizon trade-in tool or the My Verizon app to see the estimated value of your iPhone. Enter your iPhone model and condition.

Do I need my original iPhone box for a Verizon trade-in?

No, but including the box and accessories may help increase the trade-in value.

Can I trade in an iPhone that doesn’t work?

Verizon may still accept broken or damaged iPhones, but the trade-in value will be lower.

Do I need to reset my iPhone before trading it in to Verizon?

Yes. Erasing all content and settings ensures your personal data is protected.