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Device Protection

Start, resume, or track your Verizon claim.

Have a Verizon Home Device Protect plan? Start a home tech claim

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What’s my estimated deductible?

Estimate is based on your chosen device and Verizon Protection Plan. If you are not enrolled, estimate is based on single device coverage.

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Which type of account do you have?

How our claims process works

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1. Tell us what happened

We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim

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2. Fulfillment options

Based on what's wrong, we'll give you repair or replacement options to choose from.

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3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim

Upload your documents here

If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.

3 tech support experts

Get expert tech help before filing a claim

Every day, our live Tech Coach experts solve thousands of tech problems for people around the world. With thousands of experts, you’ll get help in seconds instead of waiting around for hours.*

  • Backing up the data on your device
  • Turning off Find my iPhone
  • Wiping the data from your device

Call 866-686-2479

Verizon Home Device Protect

Protect all your eligible home products with one simple plan.

Shipping Schedule

Complete your claim beforeReceive your device
12am CT Monday - ThursdayNext business day
12am CT FridaySaturday (based on customer location)
12am CT SaturdayMonday
10am CT SundayMonday

Same Day Delivery & Set Up*

Complete your claim beforeReceive your device
4pm your local time Monday - SundaySame day delivery and set up is available for select devices

* Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability and inventory availability

Need more help?

How do I find or file my documents?

Device Protection Options

Check enrollment eligibility

Lost or stolen device?

View terms and conditions

Device replacement

Replacements and Repairs