Start, resume, or track your Verizon claim.
Have a Verizon Home Device Protect plan? Start a home tech claim
Asurion is trusted by 300 million customers worldwide.
What’s my estimated deductible?
Estimate is based on your chosen device and Verizon Protection Plan. If you are not enrolled, estimate is based on single device coverage.
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Which type of account do you have?
How our claims process works
1. Tell us what happened
We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim
2. Fulfillment options
Based on what's wrong, we'll give you repair or replacement options to choose from.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim
Upload your documents here
If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.
Get expert tech help before filing a claim
Every day, our live Tech Coach experts solve thousands of tech problems for people around the world. With thousands of experts, you’ll get help in seconds instead of waiting around for hours.*
- Backing up the data on your device
- Turning off Find my iPhone
- Wiping the data from your device
Verizon Home Device Protect
Protect all your eligible home products with one simple plan.
Shipping Schedule
| Complete your claim before | Receive your device |
| 12am CT Monday - Thursday | Next business day |
| 12am CT Friday | Saturday (based on customer location) |
| 12am CT Saturday | Monday |
| 10am CT Sunday | Monday |
Same Day Delivery & Set Up*
| Complete your claim before | Receive your device |
| 4pm your local time Monday - Sunday | Same day delivery and set up is available for select devices |
* Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability and inventory availability