Skip to main contentAT&T HomeTech Protection Frequently Asked Questions
What types of failures are covered by AT&T HomeTech Protection?
Which devices are covered for damage?
Is there a fee charged for an approved claim?
Is there a limit on how many devices are covered by HomeTech Protection and how many claims I can file?
When does my HomeTech Protection coverage start?
How do I cancel HomeTech Protection?
What technical support is provided with HomeTech Protection?
How do I get technical support from an expert?
When and how often can I call for technical support?
How do I file a claim for a product that’s malfunctioning?
How do I track a HomeTech Protection claim I filed?
How do I track my claim limits?
When I file a claim, what kind of replacement product will I receive?
Are smartphones covered?
What if I have Protect Advantage for 4 and HomeTech Protection? How do I know which plan to use?
How do I know if my tablet or smart watch is connected or non-connected to know whether it’s covered under HomeTech Protection?
Does this plan cover devices for loss and theft?