Preferred Care has you covered.
With Preferred Care, you can protect your favorite Google® devices.
Get peace of mind with Preferred Care
Protection from drops, cracks, and spills
Coverage for post-warranty malfunctions
In-store cracked screen repairs*
(for eligible devices)
Failure to locate coverage for smartphones and watches*
(not available in Quebec)
Need to start a claim?
It’s easy to start, resume, or track your Preferred Care claims using your Google Store account or email.
Have a question?
Check out our frequently asked questions or the Terms and Conditions or Insurance Policy.
What is the coverage and benefit of the program?
How does failure to locate work?
Which devices are eligible for Preferred and how much does it cost?
How do I purchase Preferred Care? Can I get Preferred Care if I’ve already purchased an eligible device?
Can I add Preferred Care if I didn’t buy my device from the Google Store?
How do I manage my Preferred Care plan?
How can I get repairs done in person?
*Select devices that only have a cracked front screen are eligible for cracked screen repair (devices with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, and available in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit asurion.com/googleclaims to check current device eligibility.