Repairs and replacements with Device Protection.
Start, resume, or track a Device Protection claim using your Google account or email. The process is easy.
How it works
Choose your device
Select the device you need to repair or replace.
Start a claim
We'll provide repair or replacement options after it’s approved.
Track the progress
Get updates every step of the way. We'll get you back up and running fast.
Check your deductible or service fee
When you make a claim for a cracked screen repair* or replacement device, you will have a deductible or service fee. Get an estimate now:
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Your Device Protection benefits
- Protection for accidental damage from handling
- Coverage for loss, theft, and other physical damage (not available in New York)
- In-store cracked screen repairs for eligible phones*
- Coverage for post-warranty malfunctions
- Simple and quick claims
- Replacements shipped as soon as the next day
Frequently asked questions
Check out our frequently asked questions or view your Terms and Conditions.
How much are service fees or deductibles for filed and approved claims?
Can I add Device Protection if I didn’t buy my device from Google Fi Wireless?
How can I get repairs done in person?
How do I purchase Device Protection? Can I get Device Protection if I’ve already purchased an eligible device?
How do I manage my Device Protection plan?
How do I cancel my plan?
Who is the provider of Device Protection?
*Select devices that only have a cracked front screen are eligible for cracked screen repair (devices with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, and available in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit asurion.com/googleficlaims to check current device eligibility.