AT&T HomeTech Protection Frequently Asked Questions
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Eligible in-home products are covered for mechanical or electrical failure caused by: (i) defects in materials and/or workmanship; (ii) power surge; (iii) dust, heat or humidity; (iv) normal wear and tear; or (v) unintentional and accidental damage from handling as a result of normal use (“ADH”) for laptops, WiFi-only tablets, portable DVD/Blu-ray players, portable gaming devices, WiFi-only wearables, audio headsets, virtual reality headsets and printer display screens only.
Yes. A $0, $49 or $99 Service Fee is required per approved claim, depending on the equipment. You will be billed via credit card at the time the claim is filed. For more details, please refer to the terms and conditions.
Tech support starts at the time of enrollment and protection coverage starts 31 days after enrollment.
HomeTech Protection includes 24/7 technical support for all your eligible home tech devices.
You can get help with:
Connecting your household WiFi devices
Setting up new devices
Using and getting the most out of your devices
Troubleshooting your devices if you run into an issue
There’s no limit to the number of times you can contact Asurion’s experts for technical support.
Expert technical support is available to you 24/7, every day of the year.
You’ll receive email updates during the claims process. If you haven’t received an update, please check the spam folder in your email account. You can also track an existing claim by managing your claim online at hometechprotection.com or by calling Asurion at 866.642.4170.
If Asurion is unable to repair your product and it needs to be replaced, you may get one of the following, at Asurion’s discretion:
A new, refurbished, or remanufactured product of equal or similar features and functionality that performs to the factory specifications of the original covered product.
Reimbursement for the replacement cost of the product.
Only non-connected tablets and smart watches and laptops can be covered under both plans for support or claims for accidental damage or out of warranty malfunctions. You can call Asurion at 866.562.8662 and an agent will ask qualifying questions to get you to the right program. You can also find information on Protect Advantage for 4 coverage by visiting att.com/protectadvantage.
No, this plan does not cover any devices for loss or theft.
HomeTech Protection covers eligible home office and home entertainment devices, smart home products, and personal wifi-only wearables. See the complete list
There is no limit to the number of eligible home tech devices covered by HomeTech Protection.
You may file an unlimited number of claims in a 12-month timeframe, but there is an aggregate $5,000 limit per household for that 12-month period. Additionally, there is a $2,000 single claim limit.
An approved claim will apply to your total claim limit for 12 months after the claim is completed. After 12 months (from the time the claim is completed), the amount of that claim will no longer apply to your total claim limit, and the amount will be added back to your available claim-limit allowance.
You can cancel HomeTech Protection by calling 866.642.4170 or visiting att.com/myatt. You can cancel your HomeTech Protection service at any time. Upon canceling, you will receive a pro-rata refund equal to 100% of the unearned portion of the monthly Plan fee, minus the cost of any claims that have been paid or repairs that have been made.
Note: You have 30 days after cancellation to file a claim, as long as you have been enrolled for a minimum of 30 days.
Go to hometechprotection.com to log in to your account and connect with an expert. Or call 866.642.4170.
You can file a claim online by going to hometechprotection.com or by calling Asurion at 866.642.4170.
You can track your claim limits by calling Asurion at 866.642.4170.
No. HomeTech Protection does not cover smartphones. If you would like coverage for your smartphone, you must enroll in a device protection program that has smartphone coverage. For more information on device protection programs that cover smartphones, please visit att.com/protectadvantage.
Non-connected means not connected to a data plan. If your tablet or smart watch can use a SIM card to connect to a cellular network, it is not covered by this plan. To confirm whether or not your tablet or smart watch is covered, you can call Asurion at 866.562.8662.
Eligible in-home products are covered for mechanical or electrical failure caused by: (i) defects in materials and/or workmanship; (ii) power surge; (iii) dust, heat or humidity; (iv) normal wear and tear; or (v) unintentional and accidental damage from handling as a result of normal use (“ADH”) for laptops, WiFi-only tablets, portable DVD/Blu-ray players, portable gaming devices, WiFi-only wearables, audio headsets, virtual reality headsets and printer display screens only.
HomeTech Protection covers eligible home office and home entertainment devices, smart home products, and personal wifi-only wearables. See the complete list
Yes. A $0, $49 or $99 Service Fee is required per approved claim, depending on the equipment. You will be billed via credit card at the time the claim is filed. For more details, please refer to the terms and conditions.
There is no limit to the number of eligible home tech devices covered by HomeTech Protection.
You may file an unlimited number of claims in a 12-month timeframe, but there is an aggregate $5,000 limit per household for that 12-month period. Additionally, there is a $2,000 single claim limit.
An approved claim will apply to your total claim limit for 12 months after the claim is completed. After 12 months (from the time the claim is completed), the amount of that claim will no longer apply to your total claim limit, and the amount will be added back to your available claim-limit allowance.
Tech support starts at the time of enrollment and protection coverage starts 31 days after enrollment.
You can cancel HomeTech Protection by calling 866.642.4170 or visiting att.com/myatt. You can cancel your HomeTech Protection service at any time. Upon canceling, you will receive a pro-rata refund equal to 100% of the unearned portion of the monthly Plan fee, minus the cost of any claims that have been paid or repairs that have been made.
Note: You have 30 days after cancellation to file a claim, as long as you have been enrolled for a minimum of 30 days.
HomeTech Protection includes 24/7 technical support for all your eligible home tech devices.
You can get help with:
Connecting your household WiFi devices
Setting up new devices
Using and getting the most out of your devices
Troubleshooting your devices if you run into an issue
Go to hometechprotection.com to log in to your account and connect with an expert. Or call 866.642.4170.
There’s no limit to the number of times you can contact Asurion’s experts for technical support.
Expert technical support is available to you 24/7, every day of the year.
You can file a claim online by going to hometechprotection.com or by calling Asurion at 866.642.4170.
You’ll receive email updates during the claims process. If you haven’t received an update, please check the spam folder in your email account. You can also track an existing claim by managing your claim online at hometechprotection.com or by calling Asurion at 866.642.4170.
You can track your claim limits by calling Asurion at 866.642.4170.
If Asurion is unable to repair your product and it needs to be replaced, you may get one of the following, at Asurion’s discretion:
A new, refurbished, or remanufactured product of equal or similar features and functionality that performs to the factory specifications of the original covered product.
Reimbursement for the replacement cost of the product.
No. HomeTech Protection does not cover smartphones. If you would like coverage for your smartphone, you must enroll in a device protection program that has smartphone coverage. For more information on device protection programs that cover smartphones, please visit att.com/protectadvantage.
Only non-connected tablets and smart watches and laptops can be covered under both plans for support or claims for accidental damage or out of warranty malfunctions. You can call Asurion at 866.562.8662 and an agent will ask qualifying questions to get you to the right program. You can also find information on Protect Advantage for 4 coverage by visiting att.com/protectadvantage.
Non-connected means not connected to a data plan. If your tablet or smart watch can use a SIM card to connect to a cellular network, it is not covered by this plan. To confirm whether or not your tablet or smart watch is covered, you can call Asurion at 866.562.8662.
No, this plan does not cover any devices for loss or theft.