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Soluto Service Tech Support for your Smart Home

Soluto service helps you learn, grow and do more with your technology.

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Mobile Protection for your Smartphone

We’re the experts you trust to protect the technology in your life.

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child gadget extended warranty

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What our customers say

Our customers rate us
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4.8 out of 5 stars

8,800,000+ REVIEWS

“Phone screen was crushed. Asurion replaced it next day.”

TRUSTSCORE 9.2 | 5,000+ REVIEWS

“Screen cracked and in one day we had a replacement!”

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4.7/5 stars | 10,000+ REVIEWS

“Asurion, you guys are the best! “

 

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23 hours ago

Asurion

We are currently experiencing a technical outage that is impacting our ability to answer customer calls. We are working to resolve this outage as quickly as possible. Thank you for your patience and we apologize for the inconvenience. ... See MoreSee Less

 

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Refunding my money or paying me for my wasted time would be a good start. We waited from 3-5, no one showed, no one called, my phone is not repaired. Beyond angry because I have other things I needed to do and by the way trying to get help from you or Verizon Wireless is a freaking joke!!!! 😡😡😡😡😡😡

You increased my phone monthly payment after a year and a half of paying, which is more than the value of the phone. Now when I go to make a claim you tell me the deductible is more expensive than the value of the phone. I asked to speak to a Customer service representative and I got disconnected. Please contact me if you feel customer sastisfaction means anything for your business

I paid for more than 2 years my insurance for my iPhone 6splus 16 GB No claims for 2years and you want $225 deductible??? Hell no!!!

I wish I could post screenshots of my conversation here for all to see. My first message was I have a black screen but can hear sound. The associates are asking what error message and if I've tried a new browser! Are you serious? You guys have had my number and I told you to call me 3 times and yet not 1 person has done so.

called 15 times yesterday from Ottawa , not even a dial tone ... called 10-12 times today with a constant busy signal ... called the landline in Moncton 506-386-9200 , but nobody answers the phone until Monday , Website locks me out because you don't have my current info which Freedom has had for 21 months. It's not like we had a choice in insurers , so how about dropping the pretense of professional claims handling. Complete separation of product and insurer and you have the nerve to ask me to give you my phone , which I paid for in full twice over in purchase and insurance ?

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