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It’s time to download your photos and videos

Starting October 20, 2025, AT&T Photo Storage will stop backing up your files. Don’t worry, we’re here to guide you through what’s next.

Go to web gallery
Download files
Delete app

1. Download your files

Your photos and videos matter. Find out how to download and save them.

1. Sign in to the AT&T Photo Storage Web Gallery.

Note: AT&T Photo Storage will be removed from app stores on October 20, 2025 and will shut down entirely on February 1, 2026.




2. After signing in, you will see a gallery of your photos. Tap Request your archive. 



Note: It can take up to 48 hours to prepare your archive. You’ll get one email confirming your request, and another once your archive is ready for download.




3. When you receive the email with the download link, tap Download my archive and sign in to open the Downloads page.



Note: The email doesn’t include your photos as attachments—it only contains a link to download them. This link is only active for a limited time. If it’s expired, you’ll need to restart the process.




4. On the Downloads page, you’ll see a list of zip files with all your photos and videos. Each zip file can be up to 5 GB. Tap Download on each one to save it to your computer.




5. After you successfully download all zip files, extract them using a standard zip software. 



Congratulations, you’ve successfully downloaded and saved all your files!

2. Delete your account

Now that you’ve downloaded your files, it’s time to delete your AT&T Photo Storage account.

Notes:

  • Deleting your AT&T Photo Storage account is permanent and will erase all your stored files from the AT&T Photo Storage app forever.
  • The zip files you downloaded to your computer during the retrieval process won’t be affected.

1. Sign in to the AT&T Photo Storage Web Gallery.

Note: AT&T Photo Storage will be removed from app stores on October 20, 2025 and will shut down entirely on February 1, 2026.

2. Complete the flow to delete your account.

Notes:

  • You’ll have one more opportunity to retrieve your photos.
  • You’ll get one email confirming your request, and another once your AT&T Photo Storage account is deleted.

Great job, you’re all done!

Frequently asked questions

It can take up to 48 hrs to generate the archive. Once it's ready, we’ll send you an email with a link to download it.
No. Due to privacy reasons, we don’t accept archive requests over email. Please follow the steps outlined above to request your archive.
A ZIP file compresses multiple files or folders into a single archive to reduce size. Since you may have thousands of photos or videos, we group them into ZIP files, each up to 5GB.
Please note that internet speed, storage space and browser limitations may impact the download of zip files.
You can also try these:
  • Download one zip file at a time.
  • Wait for each download to complete successfully before opening it.
  • Use a standard zip software to extract the photos from the file.
  • Use a different browser or device.

It can take up to 48 hrs to generate the archive. Once it's ready, we’ll send you an email with a link to download it.
A ZIP file compresses multiple files or folders into a single archive to reduce size. Since you may have thousands of photos or videos, we group them into ZIP files, each up to 5GB.
No. Due to privacy reasons, we don’t accept archive requests over email. Please follow the steps outlined above to request your archive.
Please note that internet speed, storage space and browser limitations may impact the download of zip files.
You can also try these:
  • Download one zip file at a time.
  • Wait for each download to complete successfully before opening it.
  • Use a standard zip software to extract the photos from the file.
  • Use a different browser or device.

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