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Two women using a laptop

Start or resume your Xpert claim

Claims don’t have to be complicated. With Mediacom, the process is easy. Call us to start yours.

Start a claim
Call 855-549-0538

Peace of mind with Xpert protection

Reliable coverage

Your eligible devices are covered against breakdowns due to wear and tear, power surges, defects in materials, and drops, cracks, and spills for eligible devices. View Terms and Conditions for more info.

Simple claims

When you’re enrolled in the Xpert Home Office Pro or Xpert Smart Home Complete plan, you can start a claim online or by calling 855-549-0538. Service fees may apply.

Quick fixes

Our experts will get you back up and running fast. Depending on the issue,  we'll try to fix your product, but if we can’t, we’ll replace it or reimburse you for it as soon as possible.

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The following coverage is included depending on your plan:
  • Breakdowns due to normal wear and tear
  • Defects in materials and workmanship
  • Drops, spills, and cracked screens for select electronics
See Terms and Conditions for full details.
Tech support starts when you sign up. Protection coverage starts at Day 31 after signup. Coverage continues as long as you're enrolled in your plan.
You can start a claim online or by calling 855-549-0538.
You may cancel your plan anytime by logging into your account or by calling 844-491-8243.
  • Loss, theft, and intentional damage
  • Scratches, dents, and dings to products that still work as intended
Additional Exclusions apply. See Terms and Conditions for complete list.
Any eligible devices that you currently own or purchase in the future will be covered under your plan until it’s canceled. The plan will continue monthly until then.
Yes, there is a 30 day waiting period. Coverage starts on Day 31 after you sign up.
The following coverage is included depending on your plan:
  • Breakdowns due to normal wear and tear
  • Defects in materials and workmanship
  • Drops, spills, and cracked screens for select electronics
See Terms and Conditions for full details.
  • Loss, theft, and intentional damage
  • Scratches, dents, and dings to products that still work as intended
Additional Exclusions apply. See Terms and Conditions for complete list.
Tech support starts when you sign up. Protection coverage starts at Day 31 after signup. Coverage continues as long as you're enrolled in your plan.
Any eligible devices that you currently own or purchase in the future will be covered under your plan until it’s canceled. The plan will continue monthly until then.
You can start a claim online or by calling 855-549-0538.
Yes, there is a 30 day waiting period. Coverage starts on Day 31 after you sign up.
You may cancel your plan anytime by logging into your account or by calling 844-491-8243.
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