Start or track your Asurion Home+ claim
Claims don’t have to be complicated. Microsoft and Asurion have partnered to make the process easy.
Peace of mind with Asurion Home+
Reliable coverage
Your eligible devices are covered against breakdowns due to normal wear and tear, power surge damage, defects in materials and manufacturing, and drops, cracks, and spills for eligible devices.
Simple claims
When you’re enrolled in Asurion Home+, you can start a claim easily online or by phone. It only takes a few minutes—but there may be a service fee to submit.
Quick fixes
Our experts will get you back up and running fast. Depending on the issue, we'll try to fix your Xbox, but if we can’t, we’ll replace it or reimburse you for it as soon as possible.
Frequently asked questions
Asurion Home+® provides protection and tech support for your eligible home tech, like TVs, laptops, gaming systems, and more. It’s a service contract that’s different from a manufacturer’s warranty and doesn’t extend or replace warranty coverage.
It goes beyond a typical manufacturer’s warranty—no tracking multiple plans, receipts, or registrations. If a covered device breaks or stops working, we’ll repair, replace, or reimburse you. You can also cancel the plan anytime.
Looking to enroll in a plan? See all plans
All eligible existing and new products in your household are covered.
Sorry, no. Any preexisting damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under the Asurion Home+ plan, our stores can assist you with a repair. Feel free to schedule a service online or visit one of our 700+ stores.
Please see the Asurion Home+ Terms and Conditions for complete program details.
Yes! For laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headsets, and printer display screens only, no need to stress over accidental drops, spills, or cracked screens. We’ve got it covered and can repair or replace your device with a minimal service fee of $99, $49, or even $0 per approved claim, depending on the device covered.
Go to our Asurion Home+ Terms and Conditions.
No, Asurion Home+ does not cover mobile devices.
Tech support starts when you sign up. Protection coverage starts at Day 31 after sign up. Coverage continues as long as you're enrolled in the Asurion Home+ plan.
Our plan protects your eligible in-home devices
Under one simple plan, we provide device protection and support for the following devices:
LED, LCD, and Plasma TV’s
Gaming systems, including original remote controllers
Audio headsets; DVD and Blu-ray Players
Home theater systems in a box (including receivers, subwoofers, amplifiers, tuners, speakers, and soundbars)
Desktop computers, laptops, tablets, and e-readers (including one associated modem, mouse, keyboard, wired speaker and external monitor per device)
Printers, external hard drives, routers, audio/video streaming devices, smart speakers
Smart thermostats, smart smoke and carbon monoxide detectors
Smart door locks, smart video doorbells, smart light dimmers
Smart home security camera
Smart watches and health and fitness bands.
That is a lot of coverage for such a great price!
Eligible products are covered for breakdowns (mechanical or electrical failures) caused by defects in materials and workmanship; normal wear and tear; dust, heat or humidity; or power surge. Select portable devices are also covered for breakdowns due to unintentional and Accidental Damage from Handling (ADH) as a result of normal use, like drops, spills, and cracked screens.
Products eligible for ADH coverage are laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headset and printer display screens only.
To read the full list of plan details, check out the Asurion Home+ Terms and Conditions.
A typical homeowners or renters policy usually only covers catastrophes like theft or fire and doesn’t cover breakdowns like normal wear and tear or mishaps on portables like cracked screens. Asurion Home+ covers the most common breakdowns on your favorite home tech devices.
You can cancel your Asurion Home+ plan at any time. You’ll receive a prorated refund of your monthly fee upon canceling.
Please call 844-529-2692 to cancel Asurion Home+.
Note: You have 30 days after cancellation to file a claim.
Asurion Home+® provides protection and tech support for your eligible home tech, like TVs, laptops, gaming systems, and more. It’s a service contract that’s different from a manufacturer’s warranty and doesn’t extend or replace warranty coverage.
It goes beyond a typical manufacturer’s warranty—no tracking multiple plans, receipts, or registrations. If a covered device breaks or stops working, we’ll repair, replace, or reimburse you. You can also cancel the plan anytime.
Looking to enroll in a plan? See all plans
Tech support starts when you sign up. Protection coverage starts at Day 31 after sign up. Coverage continues as long as you're enrolled in the Asurion Home+ plan.
All eligible existing and new products in your household are covered.
Our plan protects your eligible in-home devices
Under one simple plan, we provide device protection and support for the following devices:
LED, LCD, and Plasma TV’s
Gaming systems, including original remote controllers
Audio headsets; DVD and Blu-ray Players
Home theater systems in a box (including receivers, subwoofers, amplifiers, tuners, speakers, and soundbars)
Desktop computers, laptops, tablets, and e-readers (including one associated modem, mouse, keyboard, wired speaker and external monitor per device)
Printers, external hard drives, routers, audio/video streaming devices, smart speakers
Smart thermostats, smart smoke and carbon monoxide detectors
Smart door locks, smart video doorbells, smart light dimmers
Smart home security camera
Smart watches and health and fitness bands.
That is a lot of coverage for such a great price!
Sorry, no. Any preexisting damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under the Asurion Home+ plan, our stores can assist you with a repair. Feel free to schedule a service online or visit one of our 700+ stores.
Please see the Asurion Home+ Terms and Conditions for complete program details.
Eligible products are covered for breakdowns (mechanical or electrical failures) caused by defects in materials and workmanship; normal wear and tear; dust, heat or humidity; or power surge. Select portable devices are also covered for breakdowns due to unintentional and Accidental Damage from Handling (ADH) as a result of normal use, like drops, spills, and cracked screens.
Products eligible for ADH coverage are laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headset and printer display screens only.
To read the full list of plan details, check out the Asurion Home+ Terms and Conditions.
Yes! For laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headsets, and printer display screens only, no need to stress over accidental drops, spills, or cracked screens. We’ve got it covered and can repair or replace your device with a minimal service fee of $99, $49, or even $0 per approved claim, depending on the device covered.
A typical homeowners or renters policy usually only covers catastrophes like theft or fire and doesn’t cover breakdowns like normal wear and tear or mishaps on portables like cracked screens. Asurion Home+ covers the most common breakdowns on your favorite home tech devices.
Go to our Asurion Home+ Terms and Conditions.
You can cancel your Asurion Home+ plan at any time. You’ll receive a prorated refund of your monthly fee upon canceling.
Please call 844-529-2692 to cancel Asurion Home+.
Note: You have 30 days after cancellation to file a claim.
No, Asurion Home+ does not cover mobile devices.