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Start or resume a Mobile Device claim

Asurion is trusted by 230 million worldwide.
4.6 google rating
4.5 amazon rating

Claims don’t have to be complicated

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1. Tell us what’s wrong

We’ll ask a few questions to find out what is wrong with your device.

A smartphone and a calendar

2. Choose an option

We'll provide a few options for your repair or replacement.

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3. Track your claim

You can track your claim every step of the way—it's easy.

Here's your deductible and service fees info:

01 Upload your documents

Providing documentation can help quickly verify your account.

Upload now
Upload now

02 Track your claims
status

You can track your claim anytime throughout the process.

Track a claim
Track a claim

03 View coverage details

View geographic coverage area for your program along with Terms and Conditions for complete program information.

Terms and Conditions
Terms and Conditions

Shipping schedule for replacements

Shipping cost is included for all replacement devices.

Claims approvedDelivery as soon as
Before 1am ET Monday-SaturdayNext day (excluding Sundays)
Before 11am ET SundayMonday

Track a shipment

Frequently asked questions