What's My Service Request Fee?
Find out what it will cost to replace your device.
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Upload documents
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
Service Request Status
You can track your service request through the whole process.
Track a service requestTrack a service requestREPLACEMENT DEVICEShipping Schedule
Service request Completed | Delivery Day |
Before 4pm ADT on Monday–Friday | Within 1-3 business days |
Saturday | Within 1-3 business days |
Sunday | Within 1-3 business days |
Shipping cost is included for all replacement devices.