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Virgin Plus

Start, manage, or track your service request.

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What's My Service Request Fee?

Find out what it will cost to replace your device.

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

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Service Request Status

You can track your service request through the whole process.

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Coverage details

View complete terms and conditions of coverage.

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Shipping Schedule

Service request CompletedDelivery Day
Before 4pm ADT on Monday–FridayWithin 1-3 business days
SaturdayWithin 1-3 business days
SundayWithin 1-3 business days

Shipping cost is included for all replacement devices.

Looking to track a shipment?

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