Skip to main content

Start, resume, or track your Vivint claim

Claims don’t have to be complicated. With Vivint, the process is easy. Call us now to start yours.

Peace of mind with Vivint protection

Reliable coverage 

Your eligible devices are covered against breakdowns due to wear and tear, power surges, defects, and drops, cracks, and spills for portable handheld devices. View Terms and Conditions for more info.

Simple claims

When you’re enrolled in a Vivint protection plan, you can start a claim by phone. It only takes a few minutes—but there may be a service fee or deductible per approved claim.

Quick fixes

Our experts will get you back up and running fast. Depending on the issue,  we'll try to fix your product, but if we can’t, we’ll replace it or reimburse you for it as soon as possible.

Asurion is trusted by 300 million worldwide.
4.6 google rating
4.6 consumer affairs rating
4.5 amazon rating

Frequently asked questions

Is there a waiting period before I can file a claim for my phone?

What replacement phone will I receive?

How do I file a claim for my phone?

What information will I need when filing a claim for my phone?

What do I do with my old phone?