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Claims
Claims
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Start, resume, or track your Vivint claim

Claims don’t have to be complicated. With Vivint, the process is easy. Call us now to start yours.

Start a claim
Call 866-354-9308

Terms and Conditions

Peace of mind with Vivint protection

Reliable coverage 

Your eligible devices are covered against breakdowns due to wear and tear, power surges, defects, and drops, cracks, and spills for portable handheld devices. View Terms and Conditions for more info.

Simple claims

When you’re enrolled in a Vivint protection plan, you can start a claim by phone. It only takes a few minutes—but there may be a service fee or deductible per approved claim.

Quick fixes

Our experts will get you back up and running fast. Depending on the issue,  we'll try to fix your product, but if we can’t, we’ll replace it or reimburse you for it as soon as possible.

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Frequently asked questions

After enrollment into your program, there is a 30 day waiting period before filing a claim.
To file a claim, call 866-354-9309. Be sure to have the make and model of your device available, and have a method of payment for your deductible on hand. After you submit your claim, you should receive an email with tracking and shipping information.
You are required to return your damaged or defective device using the pre-paid shipping label provided with the replacement device.
Our goal is to replace your device with your same make and model. However, some models may not be available. In this situation, we do our best to match feature functionality and other device qualities in determining the replacement you will receive.
Depending on availability, you may receive a device of like-kind and quality.


Claims may be fulfilled with a new or refurbished replacement device.


Device color, brand, model and features may be different and accessory compatibility is not guaranteed.
When filing a claim, you should have the make and model of your device available, as well as a method of payment for your deductible on hand. We accept Visa, MasterCard, American Express, and Discover as online forms of payment.
After enrollment into your program, there is a 30 day waiting period before filing a claim.
Our goal is to replace your device with your same make and model. However, some models may not be available. In this situation, we do our best to match feature functionality and other device qualities in determining the replacement you will receive.
Depending on availability, you may receive a device of like-kind and quality.


Claims may be fulfilled with a new or refurbished replacement device.


Device color, brand, model and features may be different and accessory compatibility is not guaranteed.
To file a claim, call 866-354-9309. Be sure to have the make and model of your device available, and have a method of payment for your deductible on hand. After you submit your claim, you should receive an email with tracking and shipping information.
When filing a claim, you should have the make and model of your device available, as well as a method of payment for your deductible on hand. We accept Visa, MasterCard, American Express, and Discover as online forms of payment.
You are required to return your damaged or defective device using the pre-paid shipping label provided with the replacement device.
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