Tech replacements—made easy with Preferred Care

Preferred Care provides you extra coverage on top of your two-year limited warranty and statutory rights, including coverage for drops, spills, and other accidental damage from handling. You can also receive additional coverage for loss and theft with Preferred Care with Loss and Theft. Both Preferred Care or Preferred Care with Loss and Theft are available as two-year plans, where you pay once up front for 24 months of coverage or you can pay monthly up to 60 months. Google Preferred Care is administered by Asurion Europe Limited. 

For more info about Preferred Care, go to the Help Center.

The exact cost of a Preferred Care plan depends on the specific device, the plan you choose, and the payment option. Check below to see pricing and if your device is eligible. 

Preferred Care fees and devices covered: 

Google Pixel 9a: £4.49 for Monthly Plan or £79 for Upfront

Google Pixel 9: £6.49 for Monthly Plan or £109 for Upfront

Google Pixel 9 Pro & Pro XL: £8.99 for Monthly Plan or £179 for Upfront

Google Pixel 9 Pro Fold: £13.99 for Monthly Plan or £269 for Upfront

Google Pixel Watch 3: £4.49 for Monthly Plan or £79 for Upfront

Google Pixel 7a: £4.49 for Monthly Plan or £79 for Upfront

Google Pixel 8a: £4.49 for Monthly Plan or £79 for Upfront

Google Pixel 8: £6.49 for Monthly Plan or £109 for Upfront

Google Pixel 8 Pro: £8.99 for Monthly Plan or £179 for Upfront

Google Pixel Fold: £13.99 for Monthly Plan or £269 for Upfront

Google Pixel Watch 2: £4.49 for Monthly Plan or £99 for Upfront

Google Pixel Tablet (with or without Charging Speaker Dock): £5.99 for Monthly Plan or £99 for Upfront

Preferred Care with Loss and Theft fees and devices covered:

Google Pixel 9a: £6.49 for Monthly Plan or £119 for Upfront

Google Pixel 9: £7.99 for Monthly Plan or £149 for Upfront

Google Pixel 9 Pro & Pro XL: £10.99 for Monthly Plan or £219 for Upfront

Google Pixel 9 Pro Fold: £15.99 for Monthly Plan or £309 for Upfront

Google Pixel Watch 3: £6.49 for Monthly Plan or £119 for Upfront

Google Pixel 7a: £6.49 for Monthly Plan or £119 for Upfront

Google Pixel 8a: £6.49 for Monthly Plan or £119 for Upfront

Google Pixel 8: £7.99 for Monthly Plan or £149 for Upfront

Google Pixel 8 Pro: £10.99 for Monthly Plan or £219 for Upfront

Google Pixel Fold: £15.99 for Monthly Plan or £309 for Upfront

Google Pixel Watch 2: £6.49 for Monthly Plan or £139 for Upfront

Google Pixel Tablet (with or without Charging Speaker Dock): £7.99 for Monthly Plan or £139 for Upfront

The Preferred Care Monthly Coverage plan renews automatically every month up to 60 months. With the Preferred Care two-year plan, you pay once up front for 24 months of coverage.

Yes, if you’ve purchased an eligible device through the Google Store within the past 30 days, you can still purchase a Preferred Care or Preferred Care with loss and theft plan by visiting the Google portal and selecting a device from a previous order. For further details, please read the following instructions.

After an incident, you can initiate a claim via phone by calling 0330 808 4291 or by accessing the Asurion claims site or membership portal and selecting your protected device. If you begin on Google's membership portal, you will be redirected to the Asurion claim’s filing site and can provide details about the incident. If you would like to talk to a support agent to file a claim, you can call Asurion. See detailed claim filing instruction. Once your claim is approved, Google will proceed with sending you a replacement device.

Google’s Preferred Care is administered by Asurion Europe Limited and the insurer is WDP Insurance Limited.

Preferred Care and Preferred Care with Loss and Theft are insurance plans for your Google devices. On both plans there is a claim limit of 3 claims per rolling 12-month period, beginning with the date of first replacement. For more details, please see the Preferred Care Terms and Conditions.

Preferred Care provides replacement for accidental damage including screen damage and accidents such as drops or liquid spills, screen or display cracks for as long as the device is enrolled.

Preferred Care with Loss and Theft covers this as well, in addition to loss and theft incidents in case your device is stolen or you can’t find your device.

Both Preferred Care or Preferred Care with Loss and Theft are available either as 60-month plans, where you pay monthly or as two-year plans, where you pay once upfront for 24 months of coverage.

For more info about Preferred Care, go to Google's Help Center.

When you make a claim for a replacement device you will have to pay an excess fee. An excess fee is the amount you'll need to pay towards a replacement when you make a claim. Excess fees are based on the value of your device at the time of purchase and claim type. Exact fees can be found by device below: Excess Fees for accidental damage claims:

£39 for Google Pixel 9a

£59 for Google Pixel 9

£79 for Google Pixel 9 Pro

£99 for Google Pixel 9 Pro Fold

£39 for Google Pixel Watch 3

£39 for Google Pixel 7a

£39 for Google Pixel 8a

£59 for Google Pixel 8

£79 for Google Pixel 8 Pro

£99 for Google Pixel Fold

£39 for Google Pixel Watch 2

£39 for Google Pixel Tablet

£39 for Google Pixel Tablet with Charging Speaker Dock

Excess Fees for Loss and Theft claims:

£59 for Google Pixel 9a

£79 for Google Pixel 9

£109 for Google Pixel 9 Pro

£159 for Google Pixel 9 Pro Fold

£59 for Google Pixel Watch 3

£59 for Google Pixel 7a

£59 for Google Pixel 8a

£79 for Google Pixel 8

£109 for Google Pixel 8 Pro

£159 for Google Pixel Fold

£59 for Google Pixel Watch 2

£59 for Google Pixel Tablet

£59 for Google Pixel Tablet with Charging Speaker Dock

You are buying a Google device on Google Store: You can purchase Preferred Care by adding the Preferred Care option when you purchase your device from Google Store. When selecting your new device on the Google Store, you'll see a section for you to add a Preferred Care plan of your choice. Simply "Add to order" and complete the checkout process. Your coverage period starts on the date we ship you your device. And if you are buying Preferred Care as a standalone purchase within 30 days after your device purchase, the coverage period starts at the time you receive your confirmation email.

If you are already a Preferred Care member, please visit our Asurion claims site site or the Google portal to file a claim to replace your device, manage your plan, and more. You may cancel your Preferred Care plan at any time by visiting store.google.com/preferred_care and selecting “cancel plan” by clicking on the three dots in the upper right corner.

Cancelling your device order: If you have a change of heart before Google ships your purchased device and cancelled your device order, your Preferred Care plan will be automatically cancelled and we will provide a full refund.

Returning your device: Returning your purchased phone within the device return window will result in an automatic cancellation of your Preferred Care plan and we will provide a full refund for the plan cost alongside your phone return.