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Cox Mobile Protection

When the unexpected happens, we can help you save money and get reconnected quickly.

See full Program Terms & Conditions.

We’ve got you and your device covered

The Cox Mobile Protection Plan provides coverage in the event of device loss, theft, malfunction, and more. And it’s easy to save money and get reconnected—fast.

The cost of your plan, which is based on device type and tier, starts at $7 per month. Device protection enrollment is available for customers purchasing a new device or bringing their own.
Asurion delivering a device to a customer's doorstep

We’ll have your device back the next day

You can get a replacement device as soon as the next day¹ and access tech support for these services:

  • Activating and setting up your device
  • Transferring your data and photos to your new phone
  • Connecting your new device to other smart devices—even your car
  • Personalizing your settings, including backups and security

cracked mobile phone screen

Fix your cracked screen

With unlimited cracked screen repairs² for only $29 per claim, we’ll fix your phone screen as many times as needed and as soon as the same day.

phone with a dead battery

Replace batteries fast

If your phone no longer holds a charge, it could be time for a new battery. Good thing you get unlimited battery replacements³ with your plan.

photos and a cloud

Keep your memories safe

Access to the Asurion Photos® app on your phone lets you enjoy automatic uploads, unlimited full-resolution cloud storage⁴, and expert editing tips.

Have a device you want to trade-in?

You can trade-in your device when purchasing a new device by visiting a Cox Mobile store near you, making a purchase on Cox.com or speaking with a Cox Mobile rep. Ready to trade-in your device?

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You can trade-in your current device and apply the value towards the purchase of your new device. You may trade-in your device at a store, when making a purchase online, or over the phone (1-800-234-3993) with one of our Cox Mobile Reps.

If making a trade-in online or by phone, you will receive an estimated trade-in amount and send in your old device once you receive your new one. Once received, your device's condition will be evaluated and final offer will be provided. Once you accept the final offer, you will receive an e-mail to set up an electronic payment to your bank account.
You are allowed to trade in one device per new device purchased.
All trades are final and your device cannot be returned.
In-Store Transactions: Eligible credit will be applied as instant store credit during your new device purchase. Any credit amount exceeding your new device cost will be applied to your accounts monthly bill per the timeline specified during your sales transaction. Online and By Phone: After the trade-in device is received/ inspected and you approve the final offer, you will receive an email from JP Morgan to set up electronic payment to your bank account within 5-8 business days. Please note: Some trades may result in promotional offer in lieu of direct reimbursement for trade-in device.
Select phones and Apple Watches may be eligible for trade-in. You must be the rightful owner of any device traded in. If you purchased the device using a payment plan and still owe a balance, the device is not eligible for trade-in until the balance has been paid in full.
Trade-in is only available at time of new device purchase.
After you agree to trade-in, we strongly recommend you backup and transfer your data, erase and reset your device. Turn off Find My iPhone/Find My Device. Remove any SD cards or SIM cards.
In Store: You leave your device at the store with the Cox Mobile Rep.
Phone/Web: You will be provided with prepaid shipping options to send your device in. Once your device is received, the device will be inspected to verify the information provided. After inspection, you will receive a final offer which you may accept to complete transaction.
You can trade-in your current device and apply the value towards the purchase of your new device. You may trade-in your device at a store, when making a purchase online, or over the phone (1-800-234-3993) with one of our Cox Mobile Reps.

If making a trade-in online or by phone, you will receive an estimated trade-in amount and send in your old device once you receive your new one. Once received, your device's condition will be evaluated and final offer will be provided. Once you accept the final offer, you will receive an e-mail to set up an electronic payment to your bank account.
Select phones and Apple Watches may be eligible for trade-in. You must be the rightful owner of any device traded in. If you purchased the device using a payment plan and still owe a balance, the device is not eligible for trade-in until the balance has been paid in full.
You are allowed to trade in one device per new device purchased.
Trade-in is only available at time of new device purchase.
All trades are final and your device cannot be returned.
After you agree to trade-in, we strongly recommend you backup and transfer your data, erase and reset your device. Turn off Find My iPhone/Find My Device. Remove any SD cards or SIM cards.
In-Store Transactions: Eligible credit will be applied as instant store credit during your new device purchase. Any credit amount exceeding your new device cost will be applied to your accounts monthly bill per the timeline specified during your sales transaction. Online and By Phone: After the trade-in device is received/ inspected and you approve the final offer, you will receive an email from JP Morgan to set up electronic payment to your bank account within 5-8 business days. Please note: Some trades may result in promotional offer in lieu of direct reimbursement for trade-in device.
In Store: You leave your device at the store with the Cox Mobile Rep.
Phone/Web: You will be provided with prepaid shipping options to send your device in. Once your device is received, the device will be inspected to verify the information provided. After inspection, you will receive a final offer which you may accept to complete transaction.

Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program. Includes insurance similar to other insurance sold separately for up to $4.25. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc., and Asurion Mobile Applications, LLC. Cox Mobile logo is a registered trademark of Cox Communications.

Apple, iPhone, and iPad are trademarks of Apple, Inc. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks appearing herein.

1. Claims fulfilled with a replacement device and approved by 11 pm ET Mon-Fri (8:30 pm Sat) will be shipped and in most cases delivered the next day (excluding Sunday). Replacement devices may be new or refurbished of the same or like kind and quality model. Device color, brand, model, and features may be different.

2. Cracked screen repair is available for select smartphones. Same-day repair option depends on claim approval time, parts availability, and technician availability.

3. Available for eligible phones outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Available for select phones in select areas.

4. There may be limitations on the size of each video that is to be backed up and secured

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