logo
Claims
logo
Claims
Claims
Skip to main content
Kid playing xbox
Kid playing Xbox

Tech care that keeps you in the game

Get repairs, replacements, and 24/7 help for all your eligible tech with Asurion Care for Xbox.

Start a claim
Unlock your Asurion benefits
Start a claim
Unlock your Asurion benefits

Terms and Conditions

Asurion Care for Xbox has you covered

Man with headphones on a computer

Call for backup

Device issues? It's not game over. Just reach out to an Asurion expert.

Get tech help
Get tech help
Woman with an xbox

Refresh your console

Xbox console need a few more lives? We'll clean it at no additional cost.

Clean your console
Clean your console
Xbox systems in front of a screen

Finish the mission

If something happens, start a claim fast— and stay in the game.

Start or track a claim
Start or track a claim
Kid with headphones
Kid with headphones

The support every gamer needs

Asurion experts help with everything from setting up consoles to installing TVs up to two times every 12 months for $49 each.

Chat with us
Call 866-851-3021
Chat with us
Call 866-851-3021

1. Device cleaning is offered once every 12 months and is subject to availability. 2. Subject to availability. Eligible for two (2) in-home installations for eligible covered products in any twelve (12) month rolling period for $49 plus tax per installation.

The reviews are in

Asurion has won over millions of people worldwide. Pause the game and read our reviews.

Everything was fixed or replaced within a week. This plan really paid off!
The service itself was made in a timely manner... 10/10 services.
Asurion was quick to handle my claims and I immediately saw value in savings for repairs.
All was very good, professional, polite and engaging as well as solving my problems.
Asurion is trusted by 230 million worldwide.
4.6 google rating
4.5 amazon rating

Questions? Here's your cheat sheet

Eligible products are covered for breakdowns (mechanical or electrical failures) caused by defects in materials and workmanship; normal wear and tear; dust, heat, or humidity; or power surge. Select portable devices are also covered for breakdowns due to unintentional and Accidental Damage from Handling (ADH) as a result of normal use, like drops, spills, and cracked screens.


Products eligible for ADH coverage are Laptops, Tablets, eReaders, Portable DVD/Blu-Ray Players, Portable Gaming Devices, Personal Wearables, Audio Headsets, Virtual Reality Headsets, and Printer Display Screens only.


To read the full list of plan details, check out the Asurion Care for Xbox Terms and Conditions.
Tech support starts when you sign up. Protection coverage starts at Day 31 after sign up. Pre-existing conditions and breakdowns that occur before Day 31 are not covered. Coverage continues as long as you're enrolled in the Asurion Care for Xbox plan.
You can start a claim online or by phone at 866-851-3021 24/7.
You are eligible for two (2) in-home installations in any twelve (12) month rolling period for the following devices:

  • TVs
  • Soundbars
  • Routers
  • Smart door locks
  • Smart security cameras
  • Smart device hubs
  • Smart light dimmers
  • Smart thermostats
  • Smart doorbells
Please note: These products will cost $49 per installation.
  • Theft or loss
  • Abuse or misuse
  • Cosmetic damage that does not inhibit the proper operation and performance of a covered product
Additional exclusions apply. See Terms and Conditions for a complete list.
Plan coverage remains in effect throughout the duration of your term, unless canceled. In the event your product is being serviced when your Plan is cancelled, the term of your Plan will be extended until the repair has been completed or a replacement or reimbursement has been provided to you.
There is an initial 30-day waiting period after the Plan term begins before product coverage becomes effective, and you can make a claim. You can start a claim on the 31st day of the Plan term. Pre-existing conditions and breakdowns that occur before Day 31 are not covered.
You can cancel your Asurion Care for Xbox plan at any time for no additional cost. To avoid recurring charges, make sure to cancel before your next billing cycle. You can cancel at my.asurion.com, by emailing cancel@asurion.com, and by calling 866-851-3021.


If cancelled after coverage becomes effective, you will have coverage provided at no additional cost for an additional 30 days after the cancellation date.


All claims under your Plan must be reported to us within 60 days of the cancellation date.
Eligible products are covered for breakdowns (mechanical or electrical failures) caused by defects in materials and workmanship; normal wear and tear; dust, heat, or humidity; or power surge. Select portable devices are also covered for breakdowns due to unintentional and Accidental Damage from Handling (ADH) as a result of normal use, like drops, spills, and cracked screens.


Products eligible for ADH coverage are Laptops, Tablets, eReaders, Portable DVD/Blu-Ray Players, Portable Gaming Devices, Personal Wearables, Audio Headsets, Virtual Reality Headsets, and Printer Display Screens only.


To read the full list of plan details, check out the Asurion Care for Xbox Terms and Conditions.
  • Theft or loss
  • Abuse or misuse
  • Cosmetic damage that does not inhibit the proper operation and performance of a covered product
Additional exclusions apply. See Terms and Conditions for a complete list.
Tech support starts when you sign up. Protection coverage starts at Day 31 after sign up. Pre-existing conditions and breakdowns that occur before Day 31 are not covered. Coverage continues as long as you're enrolled in the Asurion Care for Xbox plan.
Plan coverage remains in effect throughout the duration of your term, unless canceled. In the event your product is being serviced when your Plan is cancelled, the term of your Plan will be extended until the repair has been completed or a replacement or reimbursement has been provided to you.
You can start a claim online or by phone at 866-851-3021 24/7.
There is an initial 30-day waiting period after the Plan term begins before product coverage becomes effective, and you can make a claim. You can start a claim on the 31st day of the Plan term. Pre-existing conditions and breakdowns that occur before Day 31 are not covered.
You are eligible for two (2) in-home installations in any twelve (12) month rolling period for the following devices:

  • TVs
  • Soundbars
  • Routers
  • Smart door locks
  • Smart security cameras
  • Smart device hubs
  • Smart light dimmers
  • Smart thermostats
  • Smart doorbells
Please note: These products will cost $49 per installation.
You can cancel your Asurion Care for Xbox plan at any time for no additional cost. To avoid recurring charges, make sure to cancel before your next billing cycle. You can cancel at my.asurion.com, by emailing cancel@asurion.com, and by calling 866-851-3021.


If cancelled after coverage becomes effective, you will have coverage provided at no additional cost for an additional 30 days after the cancellation date.


All claims under your Plan must be reported to us within 60 days of the cancellation date.
Terms of Use
Asurion Privacy Notice
Sitemap©Asurion 2026