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Frequently Asked Questions


How do I file a claim?

Am I required to return my original damaged or defective device?

Is there a waiting period before I can file a claim?

How many days do I have to file a claim?

What happens if I reach the maximum number of claims in any consecutive 12-month period?

How do I check the status of a claim?

How does same day delivery and device setup work?

Screen Repair

How does screen repair work?

How much does screen repair cost?

How long does it typically take to complete a repair?

Battery Replacement

How do I know if my device is eligible for battery replacement?

How long does battery replacement take?

Does battery replacement count toward my claims limit? How much does it cost?

Where can I get the battery replaced?

Streaming Support

What is streaming support?

How much does streaming support cost?

AT&T Photo Storage App

What is the AT&T Photo Storage app?

Does the AT&T Photo Storage app use any of my AT&T rate plan data?

How much cloud storage space do I get with the AT&T Photo Storage app?

Does the AT&T Photo Storage app downgrade the image quality of the photos and videos when uploading to the AT&T Photo Storage cloud?

How can I tell if my pictures and videos are backed up?

How do I back up the new photos and videos I take with my device?

If I delete a photo or video from my device, will it stay in the AT&T Photo Storage cloud?

What happens to my backed-up pictures and videos if I’m no longer a Protect Advantage customer?

Why do I see a black image on my Android phone when I try to view a full size photo in the AT&T Photo Storage gallery?