Frequently Asked Questions
How do I file a claim?
Am I required to return my original damaged or defective device?
Is there a waiting period before I can file a claim?
How many days do I have to file a claim?
What happens if I reach the maximum number of claims in any consecutive 12-month period?
How do I check the status of a claim?
How does same day delivery and device setup work?
How does screen repair work?
How much does screen repair cost?
How long does it typically take to complete a repair?
How do I know if my device is eligible for battery replacement?
How long does battery replacement take?
Does battery replacement count toward my claims limit? How much does it cost?
Where can I get the battery replaced?
What is streaming support?
How much does streaming support cost?
What is the AT&T Photo Storage app?
Does the AT&T Photo Storage app use any of my AT&T rate plan data?
How much cloud storage space do I get with the AT&T Photo Storage app?
Does the AT&T Photo Storage app downgrade the image quality of the photos and videos when uploading to the AT&T Photo Storage cloud?
How can I tell if my pictures and videos are backed up?
How do I back up the new photos and videos I take with my device?
If I delete a photo or video from my device, will it stay in the AT&T Photo Storage cloud?
What happens to my backed-up pictures and videos if I’m no longer a Protect Advantage customer?
Why do I see a black image on my Android phone when I try to view a full size photo in the AT&T Photo Storage gallery?