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  • AT&T ProTech
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Personalized help with AT&T ProTech

Get AT&T ProTech tech support when you enroll in Mobile Protection for AT&T Prepaid.

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Connect with an expert
Enroll now
Connect with an expert

AT&T Prepaid device protection plans are not available for New York customers.

Expert help for your phone is just a call or chat away

Phone setup and activationBack up and transfer data, customize settings, and more

Performance optimizationExtend battery life, check connection speeds, and more

Wi-Fi and Bluetooth supportChange Wi-Fi information, wirelessly connect phone to car, and more

Frequently asked questions

AT&T ProTech support gives you access to a team of experts who can help answer your tech questions, teach you new tricks, and help you troubleshoot problems. You can choose to contact them by chatting online or by giving them a call.
When chatting with an expert online, it may use some of your allotted plan data.
  • Visit https://www.asurion.com/dashboard?mxclient=att and add your account by entering your phone number and confirming your information.
  • Once you're in, select "expert support" and a chat window will appear.

AT&T ProTech support gives you access to a team of experts who can help answer your tech questions, teach you new tricks, and help you troubleshoot problems. You can choose to contact them by chatting online or by giving them a call.
  • Visit https://www.asurion.com/dashboard?mxclient=att and add your account by entering your phone number and confirming your information.
  • Once you're in, select "expert support" and a chat window will appear.

When chatting with an expert online, it may use some of your allotted plan data.

Ready to protect your phone?

Enroll now
Not available in New York. For complete coverage details, view Terms and Conditions.
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Contact us

Need help? We're here for you.

ProTech support

Weekdays: 8am-12am ET

Weekends: 10am-10pm ET

Claim support

Weekdays: 8am-10pm ET

Weekends: 9am-9pm ET

Call 866-727-1998

Mobile Protection for AT&T Prepaid includes both Mobile Insurance for AT&T Prepaid and ProTech for AT&T Prepaid. Mobile Insurance for AT&T Prepaid is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
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