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Cox Mobile

Start or track your claim

Asurion is trusted by 300 million worldwide.
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4.6 consumer affairs rating
4.5 amazon rating

How our claims process works

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1. Tell us what happened

We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim

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2. Choose an option

Based on what's wrong with your device, we'll provide a few options for your repair or replacement.

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3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim

Check Deductible / Service Fee and Cracked Screen Repair Eligibility

Tell us about your device.

When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

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Claim status

You can track your claim through the whole process.Track a claim

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Coverage details

View complete terms and conditions of coverage.Download

When will I get my replacement?
Claim approvedDeliver day as soon as
Before 12:00 am CT on Monday–FridayNext day *Excluding Sundays
Before 12:00 am CT on SaturdayMonday
Before 10:00 am CT on SundayMonday
Shipping feeIncluded

Track a shipment

Asurion Experts. Here to help with your device.

Frequently Asked Questions

How do I find or file my documents?

Will my plan cover a repair or replacement?

Will my plan cover a lost or stolen device?

Where can I learn more about Cox Mobile Protection?

Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program. Includes insurance similar to other insurance sold separately for up to $4.25. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.

Asurion® is the property of Asurion, LLC. All rights reserved. Apple® and iPhone® are registered trademarks of Apple Inc. All other trademarks, service marks, and product brands that appear on this website are not owned by Asurion and are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks, service marks and/or product brands cited herein.

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