How our claims process works
1. Tell us what happened
We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim
2. Fulfillment options
Based on what's wrong, we'll give you repair or replacement options to choose from.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim
Important Information: See the current Device Tier Schedule on page 5 of the plan's brochure.
Check Deductible / Service Fee and Cracked Screen Repair Eligibility
Tell us about your device.
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
|When will I get my replacement?|
|Claim approved||Deliver day as soon as|
|Before 12:00 am CT on Monday–Friday||Next day *Excluding Sundays|
|Before 12:00 am CT on Saturday||Monday|
|Before 10:00 am CT on Sunday||Monday|
Frequently Asked Questions
Will my plan cover a repair or replacement?
Will my plan cover a lost or stolen device?
Where can I learn more about Cox Mobile Protection?
Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program. Includes insurance similar to other insurance sold separately for up to $4.25. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.
Asurion® is the property of Asurion, LLC. All rights reserved. Apple® and iPhone® are registered trademarks of Apple Inc. All other trademarks, service marks, and product brands that appear on this website are not owned by Asurion and are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks, service marks and/or product brands cited herein.
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