Broken tech is frustrating. Your claims don’t have to be.
We make it easy to start, manage, or track your JCPenney claim.
Asurion is trusted by 300 million worldwide.
When your product breaks, we’ve got your back.
Here’s what you need to know about our claims process.
With an Asurion protection plan, you can rest easy knowing your item is covered for normal wear and tear, defects in workmanship and materials, and mechanical and electrical breakdowns.
Easy ways to register your product
Proof of purchase is required when you start a claim, but you can easily save your receipt online. Once you do, you’ll have everything you need should something happen to your item.
Rapid repairs and replacements
We'll quickly get you back up and running. Depending on the issue, we'll do our best to fix your item. If we can't, we'll replace it or reimburse you for it.