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    Claims

    Broken tech is frustrating. Your claims don’t have to be.

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    Get a repair, replacement, or reimbursement for your eligible device.

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    Resume or check the status of an open claim.

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    Get answers to the most frequently asked claims questions.

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    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

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it’s simple at any uBreakiFix® store.

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Expert tech support

Live tech supportat your fingertips

Select your provider to get live tech support.

Don't see your provider? Visit your local uBreakiFix® by Asurion store to get tech help.

The tech help you need without the hold

You have tech questions? We have real answers. Connect with a live tech expert now

Phone activationsBattery issuesData breachesWi-Fi won't connectPhone is slowSafety Concerns

Expert tech support,the easy way

EASY AND ACCESSIBLE

Connect with a live tech support expert in seconds for instant tech help by phone or chat.

FRIENDLY AND SUPPORTIVE

Our network of U.S.-based tech experts can help you with over 6,000 devices providing personalized help to keep you and your family running.

EXCITING AND LIMITLESS

We go beyond troubleshooting to help you connect, play, stream and get the most out of all your devices.

Learn more about our tech services

Our tech support experts are just a click, call, or visit away

Whether you have a protection plan or not, we can provide tech support and repairs when you need them most. Call 877-320-2237, find a store, or choose a provider to get started

One touch tech care

Get instant expert tech support, schedule a repair, start a claim, track your appointments, get security updates, and much more.

Download the app

What is Asurion tech support?

We provide instant access to a tech support expert to solve any technology issue you could ever have. Unlike traditional support, you don’t have to call multiple numbers, be on hold or bounce around to different people. From setup and real-time troubleshooting, to discovering all your device’s amazing features, our tech experts help you unlock your device’s full potential – so you can be more productive and stay connected.

Our community of tech experts work tirelessly to exceed your expectations

They have the tools and tech knowledge to help solve your device problem in one contact.

Watch tech expert stories

Experience the difference

Unlike some other tech support services, we provide unlimited and tech help and guidance for all of your connected devices. See what our experts say about common tech topics.

How to back up your cell phone

We offer tech support whenever, wherever, however

New phone? Activate and set up

Learn more

Lost, stolen, or damaged?

Learn more

Wi-fi connection working too slow?

Learn more

Need help with something else?

Learn more

Answers to our most frequently asked questions

Asurion tech experts offer technical help and are trained to utilize remote device access and diagnostics to help you with your device and everything you connect it to. Here are some examples:
  • Set up a new device—Not sure how to get started? Let the tech experts walk you through the process.
  • Software updates—Never worry about OS updates again. Asurion experts can even help train you on new features and functionality.
  • Smartphone tune-up—Battery running slow or sluggish? Enhance your phone’s performance and maximize battery life.
  • Laptop/PC/Mac tune-up—Get your tech connected with optimized Wi-Fi service for super-fast audio/video streaming, screen mirroring, and data transfer.
  • Making you more productive—Get app recommendations so you can make the most out of your device.
  • Get those peripherals humming—Connect your printers, scanners and other smart devices to your network to maximize productivity.
  • Connecting to your car or home—Get support for your phone and everything you connect to it.
  • Backing up security to the cloud—Never worry about your personal data or contacts again.
  • Troubleshoot Wi-Fi issues—Get your Wi-Fi up and running again to avoid data overage charges from your carrier.
  • Remove viruses, malware and spyware—Get install help for security software, including personal data/identity protection apps and smart home devices.

Through our app, customers have direct, one-click access to friendly and knowledgeable Asurion technical support to troubleshoot customer problems, no matter how simple or complex, across platforms, devices, and services. No wait times, menus, or appointments needed.
As many as you like! Our tech experts are here for you and will help you stay connected to the technology that matters most to you.
There are two convenient ways to reach a live tech expert:
  • Use the Asurion app’s instant access via click-to-call or click-to-chat features.
  • Use your carrier support phone number.

Tech experts are available in seconds when utilizing the click-to-call or click-to-chat features in the Asurion app. No hold times, transfers, or waiting in a phone queue, just simple direct access to tech experts when you need them most.
Yes, the Asurion app can also do the following:
  • Send proactive notifications that inform you to make adjustments to improve your device’s performance.
  • Provide content that teaches you more about your device to help you get the most out of its capabilities.
  • Send diagnostic data to tech experts so they can see what potential issues you might have, enabling quick resolutions.
  • Allow tech experts to remote-in to your device, if you choose, so demonstrations on the solutions and features can be done in real time.

Asurion tech experts offer technical help and are trained to utilize remote device access and diagnostics to help you with your device and everything you connect it to. Here are some examples:
  • Set up a new device—Not sure how to get started? Let the tech experts walk you through the process.
  • Software updates—Never worry about OS updates again. Asurion experts can even help train you on new features and functionality.
  • Smartphone tune-up—Battery running slow or sluggish? Enhance your phone’s performance and maximize battery life.
  • Laptop/PC/Mac tune-up—Get your tech connected with optimized Wi-Fi service for super-fast audio/video streaming, screen mirroring, and data transfer.
  • Making you more productive—Get app recommendations so you can make the most out of your device.
  • Get those peripherals humming—Connect your printers, scanners and other smart devices to your network to maximize productivity.
  • Connecting to your car or home—Get support for your phone and everything you connect to it.
  • Backing up security to the cloud—Never worry about your personal data or contacts again.
  • Troubleshoot Wi-Fi issues—Get your Wi-Fi up and running again to avoid data overage charges from your carrier.
  • Remove viruses, malware and spyware—Get install help for security software, including personal data/identity protection apps and smart home devices.

There are two convenient ways to reach a live tech expert:
  • Use the Asurion app’s instant access via click-to-call or click-to-chat features.
  • Use your carrier support phone number.

Through our app, customers have direct, one-click access to friendly and knowledgeable Asurion technical support to troubleshoot customer problems, no matter how simple or complex, across platforms, devices, and services. No wait times, menus, or appointments needed.
Tech experts are available in seconds when utilizing the click-to-call or click-to-chat features in the Asurion app. No hold times, transfers, or waiting in a phone queue, just simple direct access to tech experts when you need them most.
As many as you like! Our tech experts are here for you and will help you stay connected to the technology that matters most to you.
Yes, the Asurion app can also do the following:
  • Send proactive notifications that inform you to make adjustments to improve your device’s performance.
  • Provide content that teaches you more about your device to help you get the most out of its capabilities.
  • Send diagnostic data to tech experts so they can see what potential issues you might have, enabling quick resolutions.
  • Allow tech experts to remote-in to your device, if you choose, so demonstrations on the solutions and features can be done in real time.

How else can we help you today?

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